Tiffany Blowe
Fort Washington, MD,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Community Service Worker
Umbrella Therapeutic Services
09.2023 - Current
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
Scheduler for Radiology
INOVA
01.2019 - 09.2023
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed software updates, upgrades and data backups.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used equitable strategies to fairly enforce city ordinances.
- Developed close working relationships with service providers to facilitate referral network for addressing mental health and substance abuse issues.
- Worked closely with case managers and clinical team to better coordinate intensive cases and individualized patient-centered services.
- Completed timely documentation in patient care software.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- De-escalated stressful situations through individual and family crisis interventions.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Facilitated group therapy sessions to build supportive, communicative client networks.
Tax Examiner
District Of Columbia Government
02.2013 - 09.2016
- Collaborated with legal, finance and compliance departments to structure solutions to complex and multi-faceted challenges.
- Conducted targeted tax research to facilitate informed project planning and compliance efforts.
- Analyzed tax issues and made recommendations for remediation to management.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Communicated with taxpayers in writing and by telephone.
- Assisted managers in planning and execution of short-term and longer term goals and objectives.
- Investigated and pursued delinquent accounts.
- Researched tax issues and stayed current on all federal and state tax laws.
- Attended continuing education and courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
- Calculated estimated and tax liabilities and issued payment instructions to facilitate timely corporate tax payments.
- Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
- Recommended financial solutions in relation to tax implications.
Customer Service Representative
Comcast
01.2000 - 10.2013
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
- Answered constant flow of customer calls with minimal wait times.
Patient Sitter
United Medical Center
06.2024 - Current
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
- Contributed to overall hospital efficiency by completing assigned tasks in a timely manner, ensuring optimal levels of care were maintained at all times.
- Collaborated effectively with interdisciplinary healthcare teams, contributing valuable insights from time spent observing individual patients closely over extended periods of time.
- Displayed adaptability in working with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.
- Provided compassionate care to patients, assisting with daily activities such as feeding, bathing, and personal hygiene.
- Facilitated smooth transitions during shift changes by providing thorough updates on patient status to incoming sitter or nursing staff member.
- Encouraged positive interactions among family members visiting the patient, fostering an environment conducive to healing.
- Promoted adherence to hospital policies and procedures among patients and visitors, contributing to a safe and orderly healthcare setting.
- Improved communication between nursing staff and patients by regularly updating on patient status and needs.
- Ensured cleanliness and organization of the patient''s environment by performing light housekeeping tasks as needed.
- Upheld strict adherence to HIPAA regulations, maintaining confidentiality of sensitive patient information at all times.
- Monitored progress and documented patient health status changes to keep care team updated.
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
- Monitored patient progress and reported changes to healthcare professionals.
- Completed necessary reports and documentation on time and to specifications.
- Cleaned and set up rooms in preparation for patient appointments.
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
Education
Diploma -
Oxon Hill High School
Oxon Hill, MD06.1990
Skills
- Customer Satisfaction
- Knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint, Outlook Teams, ect
- Electronic Medical Record Software
- Calming Strategies
Work Preference
Desired Job Title
Patient SitterTimeline
Patient Sitter
United Medical Center
06.2024 - Current
Community Service Worker
Umbrella Therapeutic Services
09.2023 - Current
Scheduler for Radiology
INOVA
01.2019 - 09.2023
Tax Examiner
District Of Columbia Government
02.2013 - 09.2016
Customer Service Representative
Comcast
01.2000 - 10.2013
Diploma -
Oxon Hill High School
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