Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tiffany Boone

Saint Stephen,South Carolina

Summary

Accomplished Customer Service Representative with a proven track record at Comcast, enhancing customer loyalty through exceptional problem-solving and active listening. Skilled in Microsoft Excel and call center operations, I excel in high-pressure environments, achieving significant improvements in customer satisfaction. My approach combines empathy with efficiency, fostering positive relationships and driving results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Comcast
03.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Care Representative

SYKES Kingstree
09.2011 - 04.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

High School Diploma -

Timberland High School
Saint Stephen, SC
06.1998

Skills

Customer Service

Problem-solving abilities

Active Listening

Data Entry

Customer Relations

Problem Resolution

Complaint Handling

Complaint resolution

Microsoft Excel

Call Center Operations

Professional telephone demeanor

Scheduling

Product Knowledge

Team Development

Timeline

Customer Service Representative

Comcast
03.2018 - Current

Customer Care Representative

SYKES Kingstree
09.2011 - 04.2018

High School Diploma -

Timberland High School
Tiffany Boone