Accomplished Customer Service Representative with a proven track record at Comcast, enhancing customer loyalty through exceptional problem-solving and active listening. Skilled in Microsoft Excel and call center operations, I excel in high-pressure environments, achieving significant improvements in customer satisfaction. My approach combines empathy with efficiency, fostering positive relationships and driving results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service
Problem-solving abilities
Active Listening
Data Entry
Customer Relations
Problem Resolution
Complaint Handling
Complaint resolution
Microsoft Excel
Call Center Operations
Professional telephone demeanor
Scheduling
Product Knowledge
Team Development