Tiffany Borjas
San Bernardino,CA
Summary
Dynamic Administrative Assistant with proven expertise in customer service and data entry, honed at Victor Community Support Services i excelled in maintaining confidentiality and managing crises, ensuring seamless office operations and enhanced patient outcomes. I developed strong interpersonal and problem-solving skills in a mental health support environment, possessing the ability to remain calm under pressure and effectively communicate with diverse populations. I am currently seeking to transition into a new field where these skills can contribute to meaningful outcomes.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Victor Community Support Services
09.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Implemented crisis intervention plans to support client safety.
- Documented client progress in confidential files.
Education
High School Diploma -
Rialto High School
Rialto, CA05-2020
Skills
- Customer service
- Data entry
- Time management
- Microsoft outlook
- Microsoft Excel
- Microsoft Word
- Administrative support
- Scheduling
- Documentation and recordkeeping
- De-escalation techniques
- Outreach services
- Intake assessment
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Administrative Assistant
Victor Community Support Services
09.2022 - Current
High School Diploma -
Rialto High School
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