Tiffany Braden
Tipp City,OH
Summary
Parts management professional prepared to bring high level of expertise to role. Proven skills in inventory control and order fulfillment, ensuring seamless operations. Dependable team player committed to achieving results and adapting to dynamic environments. Strong technical knowledge and detail-oriented approach valued by employers. I excel in inventory management and customer service. Proven track record of enhancing customer satisfaction through effective problem-solving and efficient order fulfillment. Skilled in parts identification and returns processing, fostering strong client relationships and driving operational success.
Overview
11
11
years of professional experience
Work History
Senior Parts Specialist and Manager in Training
KOI Fisher Auto Parts
08.2023 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
Senior Parts Specialist
Auto Plus
05.2022 - 08.2023
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Store Manager
AutoZone
03.2014 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Education
Medical Office Management
Ohio Institute of Photography And Technology
OH02-2008
Skills
- Returns processing
- Packaging and labeling
- Sales support
- Parts identification
- Customer service
- Ordering parts
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Cycle counting
- Inventory management
- Inventory auditing
Timeline
Senior Parts Specialist and Manager in Training
KOI Fisher Auto Parts
08.2023 - Current
Senior Parts Specialist
Auto Plus
05.2022 - 08.2023
Store Manager
AutoZone
03.2014 - 05.2022
Medical Office Management
Ohio Institute of Photography And Technology
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