Tiffany Broughton
Customer Service & Sales Associate
Puyallup
Summary
Sales and customer relationship professional with 15 years in hospitality, driving revenue through upselling and personalized service. Known for turning first-time guests into loyal regulars. Seeking a long term insurance agent role to apply proven sales, communication and client retention skills.
Overview
4
4
years of professional experience
Work History
Lead Server
Cactus Restaurants Ltd.
Tacoma, WA
05.2023 - Current
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, walk-in business and converting first time guests into loyal regulars.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Travel Consultant
American Express
11.2021 - 05.2023
- Organized trips for individual, family and business travelers.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Education
Seattle Central Community College
Seattle, WASkills
Exceptional customer service
Team collaboration
Active listening
Timeline
Lead Server
Cactus Restaurants Ltd.
05.2023 - Current
Travel Consultant
American Express
11.2021 - 05.2023
Seattle Central Community College