TIFFANY DARLING Brown
Chicago,IL
Summary
To join a company offering a challenging and stimulating position within social services where I can gain experience and be rewarded with opportunities for advancement, as well as make a significant contribution to the professional and business growth of the organization. Steadfast Social Service Aide employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Social Service Aide 1
Department Of Children And Family Services
03.2023 - Current
- Facilitated communication between clients and other service providers.
- Provided support to social service clients in navigating available resources.
- Developed and implemented strategies to enhance quality of social services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
Dispatcher/Personal Assistant
Illinois Homeland Security Services, Inc
01.2008 - 02.2023
- Utilized spreadsheets to keep track of company payments, refunds and accounts
- Analyzed daily workflow and prioritized items for processing
- Checked for completeness and accuracy of items being processed, and handled a wide range of clerical tasks, including filing, copying, faxing and metering mail
- Managed calendars, schedule meetings, and took calls for manager
- Manned telephones and 2-way radio system and gave guidance in regard to customer questions and complaints
- Advised Supervisors and/or Director of Operations of call-offs, incidents, check-ins, and all secures of all secured facilities.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Served as point of contact between clients and managerial staff.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
Bachelor of Science - Sociology
2019
Associate of Science - Criminal Justice
2017
Skills
- SKILLS & HIGHLIGHTS
- Proficient in
- Microsoft Suite
- Ability to work independently
- Extremely Organized
- Strong Communicator
- Excellent Customer Service Skills
- Strong Attention to Detail
- Patient Confidentiality
- Eligibility Determinations
- Criminal Law
- Case Conferences
- Rehabilitation Services
- Client Guidance
- Verbal and Written Communication
- Care Planning and Management
- Data Entry Software
- Process Applications
- Phone Inquiries
- Youth Outreach
- Team Meetings
- Case File Management
- Social Services Industry Knowledge
- Medical Records Review
- Interviewing Individuals
- Investigation Support
Additional Information
- AWARDS & HONORS , Graduated Cum Laude, Chicago State University (2019) Presidential Honor Roll, Chicago State University (2019) Phi Beta Kappa Honor Society, Inductee (2017)
Certification
HIPAA & Privacy Training 2023
Diversity, Equity and Inclusion Training 2022
Security Awareness 2023
Mandatory State of Illinois Disability Survey 2023
Harassment and Discrimination Prevention Training 2023
Ethics Training Program for State Employees and Appointees 2023
Timeline
Social Service Aide 1 - Department Of Children And Family Services
03.2023 - Current
Dispatcher/Personal Assistant - Illinois Homeland Security Services, Inc
01.2008 - 02.2023
Chicago State University - Bachelor of Science, Sociology
Kennedy King College - Associate of Science, Criminal Justice
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