Jessie M. Charette
Woonsocket,RI
Overview
9
9
years of professional experience
Work History
District Rental Manager
Penske Truck Leasing
Cranston, RI
01.2022 - 01.2024
- Led district rental department which encompassed 7 branches, 2 rental marts, and 32 agents
- Under my leadership 12 associates were skilled up and promoted
- Attained and retained $35 million commercial and consumer product lines and managed relationships between customers and company business leaders
- Negotiated rates with commercial, lease, and consumer customers and resolved conflicts related to (but not limited to) services, products, and company personnel
- Established processes and procedures, strategically assigned personnel, and closely monitored trends to ensure goals were met, in efforts to promote business, and resulting in increase in sales and expanded markets
- Optimized inventory management practices to reduce carrying costs while maximizing availability and drive highest margin on fleet
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
- Streamlined transportation operations, optimizing routing plans and reducing fuel consumption costs.
- Prospected for leads to build pipeline and convert to sales opportunities.
Branch Rental Manager
Penske Truck Leasing
01.2018 - 01.2022
- Managed accounts effectively by developing and maintaining strong relationships, resulting in consistent contract renewals and increased revenue
- Developed new rental associates to ensure successful transitions into their roles and monitored development plan of each personnel to support individual and team growth
- Identified gaps within market and created action plans resulting in increased revenue and profits, and enabling successful management of a large diverse fleet of 940 units.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Optimized fleet utilization to maximize revenue generation and minimize operational costs.
Assistant Rental Manager
Penske Truck Leasing
01.2017 - 01.2018
- Led team of 6 drivers and successfully coordinated logistics to support 10 agents and ensure customer satisfaction
- Monitored the branch’s profit & loss statement and open rental agreements minimizing billing issues and bad debt risk for the branch and company
- Identified opportunities of growth and supported development of new rental associates as well as implementing process improvement and targeted training where/as needed in efforts to maintain skilled and effective team.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
Sales and Operations Management Trainee
Penske Truck Leasing
01.2016 - 01.2017
- Ran day to day operations including but not limited to yard checks, preventative maintenance, and insurance audits, ensuring branch ran efficiently
- Maintained strong relationships with 12 agents to meet daily and ongoing operational needs
- Identified opportunities by prospecting in Coventry marketplace, resulting in new agent location.
Student Assistant Coach
University of Rhode Island
Kingston, RI
01.2015 - 12.2015
- Assisted coach with review of practice/game films to identify player performance gaps and develop improvement plans
- While organizing and leading target drills
- Dedicated one on one time with 10 individuals to develop skills and agility.
Education
Bachelor of Science - Business Administration
University of Rhode Island
Kingston, RI12.2015
CTL Certification -
Skills
- SKILLS & HIGHLIGHTS
- Able to interact with individuals of varying levels within company
- Easily adapt to changing requirements
- Proficient in
- MS Office
- Conflict Resolution
- Process/performance improvement and management
- AS400 Operating System
- Collective Management System (CMS)
- Qlikview - Resource planning dashboards
- Strong analytical thinking and decision making
- Prospecting and contract negotiations
- Staff Training and Development
Timeline
District Rental Manager
Penske Truck Leasing
01.2022 - 01.2024
Branch Rental Manager
Penske Truck Leasing
01.2018 - 01.2022
Assistant Rental Manager
Penske Truck Leasing
01.2017 - 01.2018
Sales and Operations Management Trainee
Penske Truck Leasing
01.2016 - 01.2017
Student Assistant Coach
University of Rhode Island
01.2015 - 12.2015
Bachelor of Science - Business Administration
University of Rhode Island