Zachary Ivey
Atlanta,GA
Summary
Dedicated professional with extensive experience in rental operations and sales management. Skilled in effective communication, problem solving, and training team members to deliver exceptional customer service. Committed to driving sales growth and optimizing fleet performance.
Overview
5
5
years of professional experience
Work History
District Rental Manager
Penske Truck Leasing
Atlanta, GA
06.2023 - Current
- Managed rental agreements and ensured compliance with company policies.
- Coordinated vehicle availability and scheduled maintenance for optimal performance.
- Trained team members on rental procedures and customer service standards.
- Analyzed market trends to adjust pricing strategies for rental rates.
- Resolved customer inquiries and provided effective solutions to enhance satisfaction.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Assistant District Rental Manager
Penske Truck Leasing
Atlanta, GA
08.2022 - 06.2023
- Managed rental fleet operations and schedules for optimal utilization and efficiency.
- Led team to enhance customer service quality and improve overall satisfaction.
- Responded effectively to customer inquiries and provided information regarding rental options and services.
- Managed rental operations for a fleet of trucks and equipment.
- Implemented inventory management practices for fleet optimization.
- Supervised a team of 4 Branch Rental Managers and 20+ rental associates, providing guidance, direction, and accountability as needed.
Branch Rental Manager
Penske Truck Leasing
Lithia Springs, Georgia
10.2021 - 08.2022
- Managed daily branch operations to ensure efficient vehicle rental processes.
- Supervised staff to maintain high levels of customer service and satisfaction.
- Coordinated vehicle maintenance schedules to optimize fleet availability and performance.
- Trained new employees on rental procedures and company policies effectively.
- Led team meetings to discuss goals, strategies, and operational improvements regularly.
- Reviewed employee performance regularly and provided feedback for improvement opportunities.
Sales & Operations Management Trainee
Penske Truck Leasing
Atlanta, GA
02.2021 - 10.2021
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated logistics for efficient fleet operations and vehicle maintenance.
- Utilized problem solving skills to troubleshoot issues that arose during the course of daily operations.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
Education
Bachelor of Science - Multimedia Journalism
Georgia Southern University
Statesboro, GA07-2020
Skills
- Fleet optimization
- Customer relationship management
- Pricing strategy analysis
- Team leadership
- Sales strategy development
- Effective communication
- Problem solving
- Staff training
- Time management
- Operations management
- Sales management
- Prospecting
- Multitasking
- Accountability
- Salesforce
- AS400
- CMS
Timeline
District Rental Manager
Penske Truck Leasing
06.2023 - Current
Assistant District Rental Manager
Penske Truck Leasing
08.2022 - 06.2023
Branch Rental Manager
Penske Truck Leasing
10.2021 - 08.2022
Sales & Operations Management Trainee
Penske Truck Leasing
02.2021 - 10.2021
Bachelor of Science - Multimedia Journalism
Georgia Southern University