Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Brown

Brooklyn,NY

Summary

I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I utilize independent decision-making skills and sound judgment to positively impact company success. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am proficient in customer satisfaction, knowledgeable in computer related issues and is committed to creating a bubbly and excelling work environment. Detail-oriented team player with strong organizational skills. I also have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

ERMC Aviation
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Package Handler

Amazon
08.2022 - 06.2023
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Babysitter

Care.com Inc
01.2021 - 01.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Assisted children with homework assignments and special projects across different subjects.
  • Planned fun outings and educational activities to keep children entertained.
  • Provided safe transportation to and from school and extracurricular activities.

Stylist Sales Associate

Target
07.2020 - 07.2021
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Connected and engaged with customers to understand styling needs.
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

No Degree - Computer Science

Franklin And Marshall College
Lancaster, PA
05.2023

High School Diploma -

Uncommon Preparatory Charter High School
Brooklyn, NY
06.2019

Skills

  • Active Listening
  • Sales Expertise
  • Customer Relations
  • Microsoft PowerPoint
  • Business Development Understanding
  • Apple macOS
  • Computer Proficiency
  • Time Management
  • Team Development
  • Microsoft Windows
  • Merchandising and Display
  • Exceeding Customer Expectations

Timeline

Customer Service Representative

ERMC Aviation
07.2023 - Current

Package Handler

Amazon
08.2022 - 06.2023

Babysitter

Care.com Inc
01.2021 - 01.2023

Stylist Sales Associate

Target
07.2020 - 07.2021

No Degree - Computer Science

Franklin And Marshall College

High School Diploma -

Uncommon Preparatory Charter High School
Tiffany Brown