Tiffany Brown
Corsicana,Texas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
HCL Technologies
Remote, TX
11.2022 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Tier 1 Technical Support Representative
Vyve Broadband
Remote, TX
06.2021 - 07.2022
- Assisted with troubleshooting computer hardware, software and network related issues.
- Performed remote diagnostic procedures to identify customer problems.
- Resolved customer inquiries in a timely manner.
- Identified and documented customer product feedback.
Night Auditor
Comfort Inn & Suites
Corsicana, Texas
05.2017 - 04.2019
- Greeted arriving guests and checked them in to their rooms.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
Key Holder
Sara's Secret
Corsicana, Texas
06.2013 - 03.2016
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
Education
Associate of Science - Community Psychology
University of Texas At Tyler
Tyler, TX05-2022
Associate of Science - Psychology
Navarro
Corsicana, TX05-2021
Some College (No Degree) - Psychology
University of North Texas At Dallas
Dallas, TXSkills
- Inbound and Outbound Calling
- Call Management
- Appointment Scheduling
- Information Security
- Consultative Sales
- Paperwork Processing
- Product Knowledge
- Data Collection
- Complaint resolution
- Data Entry
- Conflict Resolution
- Typing 65 WPM
- Retail sales customer service
Timeline
Customer Service Representative
HCL Technologies
11.2022 - 11.2023
Tier 1 Technical Support Representative
Vyve Broadband
06.2021 - 07.2022
Night Auditor
Comfort Inn & Suites
05.2017 - 04.2019
Key Holder
Sara's Secret
06.2013 - 03.2016
Associate of Science - Community Psychology
University of Texas At Tyler
Associate of Science - Psychology
Navarro
Some College (No Degree) - Psychology
University of North Texas At Dallas
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