Tiffany Brown
Las Vegas,NV
Summary
Customer-focused retail and client service background with proven ability to build rapport and support customer satisfaction. Skilled in organizing daily operations and communicating clearly with diverse customer types. Team-oriented contributor with a track record of reliable, results-driven service.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Manager
World Market
Las Vegas, Nevada
10.2026 - Current
- Supervised associates during opening, closing, and peak customer traffic periods.
- Trained team members on product knowledge, service standards, and register procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns with clear communication and retail problem-solving skills.
- Enforced store policies, safety procedures, and loss prevention practices.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated merchandising displays and seasonal floor resets to match brand presentation.
- Supported World Market store operations across sales floor, cash wrap, and stockroom.
Sales Associate
World Market Cost Plus
Las Vegas, Nevada
09.2024 - Current
- Greeted customers and provided exceptional customer service.
- Supported customers in locating specific products, answering questions, and offering tailored product advice to enhance their shopping experience.
- Resolved customer questions about store policies, product locations, and availability.
- Resolved customer complaints professionally, ensuring customer satisfaction and retention.
- Collaborated with sales team members to meet and exceed group sales targets.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Replenished shelves and organized merchandise throughout sales floor displays.
- Refilled shelves to maintain adequate stock levels.
- Supported visual merchandising standards with seasonal signage and product placement.
- Maintained clean, organized aisles and fitting areas during daily store operations.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided accurate information about products, prices and services.
- Placed special orders or called other stores to find desired items.
- Used technology resources to assist customers in locating and selecting items.
- Used technology resources to assist customers in locating and selecting items.
Crew Member
Sheetz
Weirton, West Virginia
03.2020 - 07.2020
- Greeted customers and provided friendly service across Sheetz store and fuel area.
- Delivered fast food service, contributing to high levels of guest satisfaction. for positive guest experiences.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Engaged with customers during order taking, fostering a positive image for the business.
- Interacted pleasantly with guests to deliver quality customer service.
- Operated point-of-sale systems to process cash, card, and mobile payments.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Presented orders to guests within anticipated service times.
- Prepared made-to-order food and beverage items following Sheetz menu standards.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Served food and beverages efficiently at take-out counters, ensuring timely service for waiting guests.
- Stocked shelves, coolers, and grab-and-go displays with fresh merchandise.
- Checked product dates and rotated inventory to support freshness standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned counters, dining areas, restrooms, and service equipment to maintain sanitation.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Cashier/Sales Associate
WALMART, Walmart
Spencer, West Virginia
04.2019 - 02.2020
- Processed customer purchases at Walmart checkout lanes using POS registers.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Handled cash, card, and electronic payments following Walmart procedures.
- Scanned merchandise and bagged items with careful handling.
- Assisted shoppers with product location and store department questions.
- Answered customers' questions and provided information on store procedures or policies.
- Resolved basic returns and exchanges at customer service desk.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Supported self-checkout operations and guided customers through transactions.
- Maintained clean checkout areas and organized register supplies.
- Stocked shelves and fronted merchandise in assigned Walmart aisles.
- Verified personal identification to ensure compliance with age restrictions. during alcohol and tobacco sales.
Team Lead
GIO
Niles, Ohio
08.2017 - 04.2018
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Assigned tasks according to team members' strengths.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored sales floor, supported associates, and addressed customer questions
- Processed transactions, handled returns, and balanced register operations
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised bank deposits and security procedures to support store opening and closing.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Team Member
McDonalds
Cortland, Ohio
09.2015 - 10.2016
- Served guests at counter and drive-thru with friendly, prompt service.
- Engaged customers with a warm greeting to enhance their experience. upon entering the store with friendly demeanor.
- Operated cash register and POS system for customer orders.
- Assembled orders accurately for dine-in, takeout, and delivery customers.
- Maintained a clean and organized work area throughout shift.
- Followed McDonald's procedures for hygiene, sanitation, and workplace safety.
- Prepared burgers, fries, and beverages following McDonald's food safety standards.
- Assisted with workflow by working at multiple stations.
- Built and maintained working relationships with peers and upper management.
Education
High School Diploma -
ECOT
Columbus, OH07-2017
Skills
- Retail management
- Store operations
- POS systems
- Cash drawer reconciliation
- Inventory control
- Visual merchandising
- Customer service
- Retail operations
- Multitasking and organization
- Attention to detail
- Problem-solving
- Conflict resolution
- Customer rapport
- Merchandising displays
- Merchandising displays
Certification
- TAM Card
Timeline
Assistant Manager
World Market
10.2026 - Current
Sales Associate
World Market Cost Plus
09.2024 - Current
Crew Member
Sheetz
03.2020 - 07.2020
Cashier/Sales Associate
WALMART, Walmart
04.2019 - 02.2020
Team Lead
GIO
08.2017 - 04.2018
Team Member
McDonalds
09.2015 - 10.2016
High School Diploma -
ECOT