Summary
Overview
Work History
Education
Skills
References
Timeline
SalesAssociate

Tiffany Bullard

Tallassee,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated to meet professional goals and developing a friendly relationship with patients as well as co-workers.

Overview

19
19
years of professional experience

Work History

Front Office Assistant

Tallassee Family Dentistry
Tallassee, AL
02.2023 - Current
  • Greet patients with a positive first impression, maintain up to date patient information, and keep hygienists and assistants notified on patient's arrival and progress.
  • Answer incoming calls, respond to voicemails and transfer calls as needed.
  • Schedule new patient appointments and communicate with established patients about insurance inquiries, follow-up appointments and continuing dental care.
  • Maintain positive working relationships with co-workers and management.
  • Scan paper documents into electronic format.
  • Review patient records and insurance information to ensure accuracy of billing.
  • Verify patient eligibility for specific treatments based on their dental plan coverage.
  • Perform data entry into electronic health record systems for accurate claim submissions.
  • Correspond with insurance companies via phone and email regarding claim statuses.
  • Perform insurance verification, pre-certification and pre-authorization.
  • Assist patients with understanding their dental insurance coverage options.
  • Collect, post, and manage patient account payments.

Assistant Manager

Factory Connection, LLC
Tallassee, AL
08.2020 - 02.2023
  • Worked closely with store manager to maintain day-to-day operations.
  • Generated repeat business through exceptional customer service and responded to customer concerns with a friendly and knowledgeable service
  • Assisted with managing cash, sales, store records, and cash items.
  • Opened and closed store while assuring all departments were neat and organized appropriately.

Invoice Specialist

Heartstrings, Inc.
Auburn, AL
08.2012 - 07.2020
  • Generated and submitted invoices based upon established accounts, receivable schedules, and terms.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Reviewed orders by inspecting labeling, and packaging contents.
  • Kept detailed progress records and used data to target areas needing improvement.
  • Responded to customer requests for products, services, and company information.
  • Provided customer service support related to billing inquiries or disputes.

Surgical Assistant

OMSA
Montgomery, AL
02.2011 - 06.2012
  • Assisted doctor with surgical procedures including extractions, dental implants, bone grafting, facial traumas, and biopsies.
  • Obeyed established surgical techniques and procedures during operations.
  • Observed, monitored, and documented patient's vitals during sedation surgeries.
  • Communicated with patients and family members after surgery to assess recovery and alleviate complications.
  • Provided doctor with proper radiographs and assisted during consultations.
  • Set up and organized trays for a variety of procedures
  • Sanitized surgical room and lab after procedures.
  • Documented and analyzed patient chart to verify accurate information.

Oral Surgery Assistant

Dr William McCarty Jr
Montgomery, AL
01.2005 - 02.2011
  • Assisted surgeon during procedures by passing surgical instruments, maintaining a sterile operating area, and assuring patients were comfortable throughout the procedure.
  • Prepared surgical area by ensuring that all necessary instruments were sterilized and patients were prepared to start procedure.
  • Documented patients' health information, medical history, and vital signs.
  • Educated patients on pre-operative instructions as well as post-operative expectations.
  • Prepared patient radiographs for review by doctor.
  • Cleaned and sanitized instruments, equipment, and rooms thoroughly.
  • Restocked supplies to prep for next patient and maintain health and safety practices.
  • Filed insurance and documented payments.
  • Accounts receivable and payable.

Education

High School Diploma -

Tallassee High School

Skills

  • Medical Terminology
  • Clinical Documentation
  • Surgical Assistance
  • Patient Care
  • Organizational Skills
  • Appointment Scheduling
  • Sterilization techniques
  • Instrument preparation
  • Effective Communication
  • HIPAA Compliance

References

References available upon request.

Timeline

Front Office Assistant

Tallassee Family Dentistry
02.2023 - Current

Assistant Manager

Factory Connection, LLC
08.2020 - 02.2023

Invoice Specialist

Heartstrings, Inc.
08.2012 - 07.2020

Surgical Assistant

OMSA
02.2011 - 06.2012

Oral Surgery Assistant

Dr William McCarty Jr
01.2005 - 02.2011

High School Diploma -

Tallassee High School

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