Tiffany Burnside
Tucson,AZ
Summary
Dynamic manager with expertise in customer service, coaching, and problem-solving. Proven track record in enhancing service delivery and training teams to achieve outstanding results.
Results-driven professional with a strong background in sales and customer support management. Skilled in team training, time management, and implementing feedback mechanisms to improve service quality and drive customer satisfaction.
Dedicated leader known for fostering teamwork and reliability. Experienced in enhancing operational workflows and mentoring staff to exceed sales targets and improve customer experiences.
Developed skills in fast-paced sales and customer support environment, focusing on team leadership and customer satisfaction. Transitioning to new field to leverage strong communication and problem-solving abilities. Dedicated to achieving positive outcomes and building lasting relationships.
Overview
2
2
years of professional experience
Work History
Manager, Sales and Customer Support
Mcdonalds, PDI FOODS
Tucson, AZ
04.2024 - 06.2025
- Oversaw daily operations of sales and customer support teams to enhance service delivery.
- Trained staff on product knowledge and customer engagement techniques to improve overall performance.
- Managed scheduling and resource allocation to ensure optimal staffing levels during peak hours.
- Implemented feedback mechanisms for customers to identify areas for improvement in service quality.
- Maintained accurate cash drawer, ensuring proper handling of payments and change.
- Trained new cashiers on register operations and customer service protocols.
- Implemented upselling techniques to enhance customer experience and increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Trained and mentored new cashiers on operational processes and customer service standards.
- Supervised cash handling procedures, ensuring accuracy and compliance with company policies.
- Analyzed transaction data to identify trends and improve sales performance.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Developed operational workflows to enhance team efficiency and productivity.
- Collaborated with cross-functional teams to streamline project execution and ensure alignment.
Crew Team Member
Jack in the Box
Tucson, AZ
03.2023 - 02.2024
- Prepared and assembled food orders according to company standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in training new team members on operational procedures.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Operated grill station efficiently during peak hours to ensure timely food service.
- Trained and mentored new crew members on grilling techniques and safety protocols.
- Monitored food quality and presentation to maintain high standards of customer satisfaction.
- Assisted in inventory management by tracking supplies and notifying management of shortages.
- Participated in team meetings to discuss operational improvements and enhance overall workflow efficiency.
- Sanitized hands and surfaces before preparing foods.
- Restocked cooking ingredients on daily basis to maintain optimum inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
Education
No Degree - All Major Studies
Center For Academics Success
Sierra Vista, AZ05-2002
Skills
- Sales presentations
- Coaching and mentoring
- Sales strategy development
- CRM software expertise
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Decision-making
Languages
English
Elementary
Timeline
Manager, Sales and Customer Support
Mcdonalds, PDI FOODS
04.2024 - 06.2025
Crew Team Member
Jack in the Box
03.2023 - 02.2024
No Degree - All Major Studies
Center For Academics Success