Tiffany Buskard
Dorr,MI
Summary
I am a skilled Billing Specialist with extensive experience at Grand Rapids Ears, Nose, and Throat, with a background in ensuring accurate invoicing and maintaining financial records. Strengths include a deep understanding of accounting procedures, excelling in invoice processing and customer relationship management, proficiency in billing software, and the ability to handle high-volume workloads efficiently. Previous roles involved proactively resolving billing issues, improving internal tracking processes, and contributing to successful audits. I also have a track record in resolving billing discrepancies and training new staff, demonstrating strong problem-solving abilities and attention to detail, to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Billing Specialist
Grand Rapids Ears, Nose and Throat
Wyoming, MI
12.2023 - 10.2025
- Processed invoices accurately using billing software and internal systems.
- Resolved billing discrepancies by coordinating with clients and internal teams.
- Maintained customer accounts by updating payment information and records.
- Communicated with clients regarding payment terms and outstanding balances.
- Generated detailed billing reports to support financial analysis and planning.
- Provided training to new staff on billing procedures and software usage.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Worked closely with patients to discuss payment arrangements when needed.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Resolved discrepancies between customers' remittances and invoices received.
- Maintained accurate records of collections, adjustments and denials in the system.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Reconciled daily cash receipts with total deposits on bank statement.
- Performed additional duties as assigned by management team.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Submitted claims to insurance companies.
- Developed strong professional rapport with vendors and clients.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Maintained historical records by microfilming and filing documents.
Certified Pharmacy Technician
Walgreens
Wyoming, MI
08.2019 - 02.2023
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Managed inventory levels and organized medication stock in the pharmacy.
- Assisted pharmacists with medication therapy management and consultations.
- Maintained compliance with regulations and safety protocols in the pharmacy.
- Operated pharmacy software systems for prescription management and record-keeping.
- Collaborated with healthcare providers to ensure optimal patient care delivery.
- Trained new technicians on operational procedures and customer service standards.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained clean and organized pharmacy shelving and work areas.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Verified accuracy of patient information on prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Assisted patients in understanding their medication instructions and usage directions.
- Compiled customer demographic, allergy, and medical history background.
- Generated labels for compounded medications using an automated system.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Entered prescription information into computer databases.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Operated cash registers to accept payments from customers.
- Answered telephones to respond to questions or requests.
- Maintained proper storage and security conditions for drugs.
Customer Service Associate
Walgreens
Byron Center, MI
09.2014 - 08.2019
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels through regular stock checks and replenishment.
- Resolved customer complaints quickly to ensure satisfaction.
- Trained new associates on service procedures and store operations.
- Maintained cleanliness and organization of the sales floor environment.
- Collaborated with team members to enhance overall customer experience.
- Executed promotional displays to attract customer attention and engagement.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained knowledge of current sales promotions and new product releases.
- Suggested product solutions based on individual customer needs.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Developed relationships with key clients through regular contact and follow-up communication.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by offering discount options.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
GED -
Allegan Public Schools
Allegan, MISkills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- HIPAA compliance
- Invoice generation
- Claim submission
- Denial management
- Payment posting
- Patient account management
- Relationship building
- Team collaboration
- Collections
- Financial reporting
- Attention to detail
- Verbal and written communication
- Medical coding
- Insurance claim processing
- Ttime management
- Deductible management
- Insurance confirmation
- Cash posting
- Statement processing
- Billing and invoicing
- Payment collection
- Account updating
- Payment processing
- Paperwork and documentation
- Deadline adherence
- Payment transactions
- Billing document creation
- Financial transactions
- Records research
- Customer contact
- Billing best practices
Timeline
Billing Specialist
Grand Rapids Ears, Nose and Throat
12.2023 - 10.2025
Certified Pharmacy Technician
Walgreens
08.2019 - 02.2023
Customer Service Associate
Walgreens
09.2014 - 08.2019
GED -
Allegan Public Schools