Tiffany Butler
New York,NY
Summary
Dynamic Human Resources Office Manager with over 4 years of experience providing administrative support to the director of Human Resources and Recruitment team. Committed to supporting recruitment efforts with focus on onboarding and engaging talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.
Overview
25
25
years of professional experience
Work History
Personnel Representative/Office Manager
BELLEVUE HOSPITAL
New York, NY
01.2018 - Current
- Greeting and assisting all who come into Human Resources
- Distribute all incoming mail
- Maintain copies of all office forms
- Answering main recruitment phone line and resolve issues
- Maintain personnel files
- Working with other departments and facilities
- Ensure the efficient operation of office equipment
- Schedule office meetings
- Work with outside vendors to onboard contracted employees
- Ensure that contracted employees are entered into PeopleSoft
- Process background checks for new hires
- Fingerprint new hires
- Ensuring that all new hire paperwork is submitted timely.
Jr. Reporting Analyst
COMPLEX CARE SOLUTIONS
New York, NY
02.2017 - 10.2017
- Ensured all daily standard reports were completed accordingly and timely
- Reviewed reports for quality assurance; verified data with Salesforce Application
- Assisted in the development and execution of new or standard client and internal report requests
- Created various PowerPoint Presentations and Ad Hoc reports.
Coordinator
EMBLEM HEALTH INSURANCE
New York, NY
11.2015 - 02.2017
- Utilization Management Resolve member and provider authorization inquiries timely and accurately
- Request clinical notes on hospital admissions, discharge dates, home care requests
- Update member clinical records with discharge notes from inpatient stay
- Assist clinical staff in facilitating medical services for member via referring member to inhouse case management program or outside vendor program
- Maintains accuracy of information for the purpose of facilitating claims payment
- Update and maintain department daily workflow spreadsheets
- Maintain confidentiality of all departmental information and database files.
Care Specialist
EMBLEM HEALTH INSURANCE
New York, NY
10.2004 - 11.2015
- Specialty Case Management Assist Case Managers (Registered Nurse) with referrals to the Case Management Program
- Make calls to hospitals and other facilities to request clinical notes
- Make outreach calls to member to conduct telephonic health survey and open new case file
- Input member demographics into reporting system for referral to program
- Ran and distributed required reports, printed and updated department letters
- Updated departmental databases
- Assist in training new employees and temporary employees
- Determined eligibility of members, ensured enrollment in programs, opened and terminated case files.
Secretary II
Health Insurance Plan of NY
New York, NY
11.2001 - 10.2004
- Care Management Administration Screened mail and telephone calls for Directors and Medical Directors within the Case
- Communicate with members, providers and vendors
- Management department database, perform database updates and ensure that all requests for database changes are processed timely
- Provided support for program correspondence and reports
- Ordered and kept inventory of office supplies
- Attend meeting for purpose of taking minutes, distribute minutes to staff
- Produce PowerPoint presentations for meetings
- Train new employees and clinical staff on updating member records in database.
Credentialing Specialist
Health Insurance Plan of NY, Provider Relations
New York, NY
10.1996 - 11.2001
- Process applications for medical providers
- Maintained and updated all files pertaining to credentialing and re-credentialing of network providers
- Managed primary source verification of new applicants
- Assisted in preparing for credentialing committee meetings.
Education
Associate of Science -
Manhattan State
Skills
- Professional written and oral communication skills
- Diplomatic and tactful; building effective relationships with persons at all levels
- Extremely productive in high volume, high stress environments
- Excel, Word, Outlook, Power Point, ServiceNow
Timeline
Personnel Representative/Office Manager
BELLEVUE HOSPITAL
01.2018 - Current
Jr. Reporting Analyst
COMPLEX CARE SOLUTIONS
02.2017 - 10.2017
Coordinator
EMBLEM HEALTH INSURANCE
11.2015 - 02.2017
Care Specialist
EMBLEM HEALTH INSURANCE
10.2004 - 11.2015
Secretary II
Health Insurance Plan of NY
11.2001 - 10.2004
Credentialing Specialist
Health Insurance Plan of NY, Provider Relations
10.1996 - 11.2001
Associate of Science -
Manhattan State
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