Tiffany Campbell
Wood River,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Therapy Aide I
Alton Mental Health Center
Alton, US
04.2023 - Current
- Facilitate safe and efficient mental health treatment and recovery
Mental Health Technician
Alton Mental Health Center
Alton, US
12.2022 - 04.2023
- Facilitate safe and efficient mental health treatment
Medical Assistant
Interventional Pain Consultants
Maryville, US
04.2022 - 12.2022
- In this position I take patients in to an exam room, verify allergies and medical history, take their vital signs, assist with procedures, perform pill counts on medications and verify prescriptions
- I am responsible for communicating with patients, pharmacies and providers regarding medications
- Also assist with monitoring the Illinois prescription monitoring program for our patients
Front Desk Receptionist
Associated Physicians Group
Alton, US
04.2021 - 04.2022
- Greeting patients, checking in patients, checking out patients, answering phones, collecting co-pays and balance payments, entering data, typing, filing paperwork, spreadsheets
Medical Office Assistant
OSF HealthCare
Alton, US
04.2014 - 03.2021
- Typing
- (Tested 55 WPM)
- Answering phones
- Cleaning, organizing, stocking
- Data entry
- Collaboration with physicians and nurses on patients behalf.
- Filing paperwork
- Medical record experience
- I volunteered for a lot of activities through OSF
- Prepared patient charts prior to each appointment.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Communicated with patients with compassion while keeping medical information private.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients and visitors in a professional and friendly manner.
- Managed medical records using an electronic health record system.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Monitored office supplies inventory and placed orders when necessary.
- Scanned and validated medical records for upload.
- Scanned paper records into digital format.
- Updated patient files with new medical information as needed.
- Processed and invoiced records requests from patients, providers and third parties.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Updated patient demographic and insurance information in the medical record system.
- Set up patient charts and documented information in various company software.
- Reviewed medical records for completeness and accuracy, updating information as needed.
- Processed and responded to external requests for medical records following established protocols.
- Purged inactive files and destroyed obsolete files following procedures.
- Reviewed patient charts for accuracy and completeness.
- Maintained a secure filing system for confidential documents.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Retrieved medical records upon request from healthcare professionals.
- Pulled patient charts for upcoming appointments.
Waitress/Server
3rd Chute II
Alton, US
08.2019 - 03.2020
- I would greet guests, take orders, make orders, handle cash, check and credit transactions, clean, serve food, supply drinks, organize and stock items
Crew Member
Wendy's
Wood River, US
12.2009 - 03.2015
- Greeting guests
- Taking orders
- Making orders
- Cleaning, Stocking, Organizing
- Answering phones
- Handling cash
Education
High school or equivalent -
East Alton-Wood River High School
Wood River, IL05.2009
Skills
- Customer Service
- Organizational Skills
- Powerpoint
- Fast learner
- Medical Office Experience
- Medical Records
- Medical Terminology
- EMR Systems
- Patient Care
- HIPAA
- Medical Scheduling
- Epic
- Microsoft Office
- Typing (10 years)
- Hospitality
- Vital Signs
- Clerical experience
- Typing
- Front desk
- De-escalation techniques
- Records management
- HIPAA compliance
- Problem-solving abilities
- Multitasking Abilities
- Written communication
- Documentation
- Time management
- Cash handling
- Windows
- Serving
- Communication skills
- Insurance Verification
- Crisis intervention (2 years)
Certification
- Driver's License, 01/01/07, Present
- Microsoft Word, Present
- Effective Communication, 03/01/21, Present
- BLS Certification, 10/01/23, 10/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native/ Bilingual
Spanish
Elementary
Accomplishments
- Platinum Award winner in 2023
Timeline
Security Therapy Aide I
Alton Mental Health Center
04.2023 - Current
Mental Health Technician
Alton Mental Health Center
12.2022 - 04.2023
Medical Assistant
Interventional Pain Consultants
04.2022 - 12.2022
Front Desk Receptionist
Associated Physicians Group
04.2021 - 04.2022
Waitress/Server
3rd Chute II
08.2019 - 03.2020
Medical Office Assistant
OSF HealthCare
04.2014 - 03.2021
Crew Member
Wendy's
12.2009 - 03.2015
High school or equivalent -
East Alton-Wood River High School