Tiffany Canty
Brooklyn,New York
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
BTW Trainer
MV Transportation Services
Brooklyn, New York
08.2022 - Current
- Documented all training activities including attendance records, feedback forms, surveys.
- Designed and developed training materials for new employees in the organization.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Selected and assigned instructors to conduct training.
- Organized and conducted driving lessons for new drivers, teaching basic operations of a vehicle.
- Evaluated student's progress during each lesson and documented results in reports.
- Conducted mock road tests with each student prior to their official exam date to ensure readiness.
Assistant Manager/Comm. Cleaner
Coverall DBA/WILLWEL/ JOJ MANAGEMENT
New York
01.2009 - Current
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Experience in accepting payments from customers and give change and receipts
- Direct and supervise employees engaged in performing services for customer
- Use computers for various applications, such as database management or word processing
- Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Created, maintained, and entered information into databases
- Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Commercial Cleaner
01.2004 - 01.2009
- Serviced, cleaned, or supplied restrooms
- Gathered and emptied trash
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming
- Strip, seal, finish, and polish floors.
Clerical
East New York Development Corp
01.2002 - 01.2003
- Maintained Fax Machine
- Answered Multi-Line Phone System
- Administered and Monitored Computer test
Education
General Equivalence Diploma -
SUNY ADULT EDUCATION
New York, NYSkills
- Customer Relations
- Product and Service Knowledge
- Problem Resolution
- Administration and Reporting
- Recruitment and Hiring
- Sales Monitoring
- Budget Management
- Employee Coaching and Motivation
- Teamwork and Collaboration
- Scheduling and Coordinating
- Documentation and Reporting
- Performance Tracking and Evaluation
- Team Leadership
- Hiring and Training
- Blood collection
- Data Entry
- Specimen Preparation
- Venipuncture
- Donor screening
- HIPAA
- Infection Control
Certification
- Certified Phlebotomist
Timeline
BTW Trainer
MV Transportation Services
08.2022 - Current
Assistant Manager/Comm. Cleaner
Coverall DBA/WILLWEL/ JOJ MANAGEMENT
01.2009 - Current
Commercial Cleaner
01.2004 - 01.2009
Clerical
East New York Development Corp
01.2002 - 01.2003
General Equivalence Diploma -
SUNY ADULT EDUCATION
- Certified Phlebotomist
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