Tiffany Carrion
Englewood,New Jersey
Summary
Detail-oriented Patient Service Representative with expertise in patient coordination, insurance verification, and front desk operations. Proven ability to manage high-volume environments while delivering exceptional customer service, contributing to enhanced patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Babysitter/Nanny
Jones Family
San Diego, California
01.2025 - 02.2026
- Cared for children of various ages, providing assistance with feeding, dressing, and daily activities to support their routine.
- Supervised children during playtime and activities, fostering a safe and engaging environment.
- Organized educational games that enhanced children's learning and developmental skills.
- Assisted with homework by providing support and resources for learning tasks.
- Communicated regularly with parents about children's daily activities and behavior.
- Completing light housekeeping tasks such as tidying up toys and books.
Patient Service Representative
CityMD Urgent Care Facility
Ramsey, NJ
05.2021 - 09.2023
- Coordinated patient intake and appointments to streamline workflow
- Greeted and welcomed patients upon arrival
- Answered phone calls and resolved patient inquiries with efficiency
- Delivered exceptional customer service to enhance patient experience
- Assisted patients with completion of paperwork
- Accurately enters/updates patient information in the system
- Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Handling cash and co-payments accurately and responsibly
- Informing site manager or assistant site manager of waiting room wait times, patient inquiries
- Key holder for opening/closing site when needed
Camp Counselor
Camp Bow Wow Midland Park
Midland Park, NJ
01.2019 - 01.2020
- Supervised playgroups of up to 25 dogs, ensuring safe and positive interactions
- Conducted routine health checks and ensured pet safety
- Assisted with feeding and administering medication, contributing to overall pet health
- Supported grooming staff by handling and transporting pets, facilitating efficient grooming sessions
- Maintained cleanliness of play areas and kennels
- Communicated with pet owners regarding behavior and care
Merchandizing Coordinator
HomeGoods
Paramus, NJ
10.2017 - 05.2018
- Increased store memberships and merchandise visibility
- Managed inventory, facilitated transfers, and optimized stock levels
- Supported store in surpassing sales goals and enhancing customer engagement
- Led department during manager's absence
- Helped train and support a team of 10+ employees
Front Desk Receptionist
Promised Land Community Church
Bronx, NY
01.2016 - 01.2018
- Coordinated appointments and scheduling to optimize leadership availability
- Managed incoming calls, directing communication to appropriate departments
- Assisted leadership with supply orders and administrative tasks
- Prepared letters, memos, and meeting materials
- Organized filing systems and processed office documentation to enhance retrieval efficiency
Sales Associate
Target
Bronx, NY
04.2016 - 10.2016
- Assisted high volume of customers daily with product inquiries, enhancing customer satisfaction
- Maintained organized, well-stocked sales floor, contributing to improved shopping experience
- Assisted with merchandise displays and inventory management
- Supported multiple departments, ensuring seamless operations in cashiering and stocking
Sales Associate
Wildlife Conservation Society
Bronx, NY
03.2014 - 09.2014
- Executed sales transactions and provided customer service to enhance shopping experience
- Handled customer returns and exchanges efficiently to ensure customer satisfaction
- Created and organized merchandise displays to attract customer interest
- Assisted with inventory tracking and restocking
Education
High school diploma -
Bronx Haven High School
The Bronx, NY01-2016
Skills
- Childcare management
- Patient relations & customer service
- Front desk operations
- Written communication
- Time management
- Problem solving
- Team collaboration
- Detail-oriented
- Microsoft Office proficiency
- PC & Mac proficiency
- Billing support
Timeline
Babysitter/Nanny
Jones Family
01.2025 - 02.2026
Patient Service Representative
CityMD Urgent Care Facility
05.2021 - 09.2023
Camp Counselor
Camp Bow Wow Midland Park
01.2019 - 01.2020
Merchandizing Coordinator
HomeGoods
10.2017 - 05.2018
Sales Associate
Target
04.2016 - 10.2016
Front Desk Receptionist
Promised Land Community Church
01.2016 - 01.2018
Sales Associate
Wildlife Conservation Society
03.2014 - 09.2014
High school diploma -
Bronx Haven High School