Tiffany Castro Ingraham
Springfield,OR
Summary
Dynamic Direct Support Professional with extensive experience at Joieful Connections, skilled in implementing behavior support plans and promoting community integration. Recognized for strong communication and empathy, effectively monitoring client health and developing customized care strategies. Ensures a safe and engaging environment for individuals with diverse needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Joieful Connections
Salem, Oregon
05.2022 - Current
- Supported individuals with daily living skills and personal care tasks.
- Assisted clients in community integration and social activities.
- Documented client progress and maintained accurate records.
- Collaborated with healthcare professionals to develop care plans.
- Implemented safety protocols to ensure client well-being and security.
- Facilitated communication between clients, families, and support teams.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Consulted with client care team to continually update care plans.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Contributed to case reviews of client status and progress.
Direct Support Professional
Rever Grande
Grants Pass, Oregon
01.2021 - 05.2024
- Supported individuals with daily living activities and personal care needs.
- Implemented behavior support plans to promote positive interactions.
- Collaborated with interdisciplinary teams to develop tailored care strategies.
- Documented daily progress notes and incident reports with precision.
- Facilitated community integration activities to enhance social engagement.
- Mentored new staff on best practices in client support techniques.
- Planned and prepared nutritious meals, assisting clients with eating as necessary.
- Monitored health status of clients, reporting significant changes promptly.
Key Holder, Cook
Willamette Family Treatment Center
01.2020 - 01.2023
Oregon Lottery Attendant, Manager
Diamond Deli
01.2019 - 01.2020
Opening Crew Member
McDonald's
01.2015 - 01.2019
Education
High School Diploma -
Opportunity Center Alternative High School
Eugene, OR06-2007
Skills
- Administration and leadership
- Reliable and trustworthy
- Clear communication
- Time management
- Computer literacy
- Cash handling
- Customer service and engagement
- Setup and breakdown
- Empathy and active listening
- Efficiency and problem solving
- Attention to detail
- Safety protocol adherence
- Client documentation and health monitoring
- Health monitoring
- Behavior support planning
- Client documentation
- Crisis intervention
- Activity facilitation
- Meal preparation
- Community integration
- Relationship building
- Problem solving
- Effective communication
- Emotional intelligence
- HIPAA compliance
- Personal care assistance
- De-escalation techniques
- Transportation
- Individualized support planning
- Adaptability and flexibility
- Social skills development
- Care plan management
- Conflict resolution
- Report writing
- Hygiene assistance
- Multitasking and organization
- Care plan assessment
- Patient management
- Goal setting
- Client support
- Community activities
- Client transportation
- Behavioral management
- Daily living support
- Behavior redirection
- Decision-making support
- Problem-solving
- Housekeeping tasks
Certification
- Certified Recovery Mentor (CRM), January 2023
- Peer Support Specialist Training, November 2022
- OLCC Service Permit, Current
- Food Handler’s Card, Current
EXPERIENCE
- Administration
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Answer telephones, direct calls, and take messages.
- Complete work schedules, manage calendars, and arrange appointments.
- Supervise and train other staff members to perform work activities, such as using computer applications.
- Customer Service
- Strives to meet people where they’re at and make sure they feel respected and satisfied with their service, to respond to complaints, or to make conversation.
- Communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints.
- Greet customers entering establishments.
- Kitchen
- Inspect and clean food preparation areas, such as equipment, work surfaces, and serving areas, to ensure safe and sanitary food-handling practices.
- Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
- Estimate expected food consumption, requisition or purchase supplies, or procure food from storage.
Timeline
Direct Support Professional
Joieful Connections
05.2022 - Current
Direct Support Professional
Rever Grande
01.2021 - 05.2024
Key Holder, Cook
Willamette Family Treatment Center
01.2020 - 01.2023
Oregon Lottery Attendant, Manager
Diamond Deli
01.2019 - 01.2020
Opening Crew Member
McDonald's
01.2015 - 01.2019
High School Diploma -
Opportunity Center Alternative High School