Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tiffany Charleston

Redford

Summary

Dynamic professional with a proven track record in client relationship building and customer support at Live Ops Agent Services, LLC. Skilled in problem-solving and data analysis, I excel at fostering strong connections that drive repeat business. Committed to safety compliance and effective communication, I ensure project success and client satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Independent Contractor/Call Center Agent, Inbound Sales

Live Ops Agent Services, LLC | Remote
07.2021 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Teacher/Supervisor

Tiny Bliss Daycare Center
03.2022 - 04.2025
  • Reduced disciplinary issues through the implementation of a comprehensive behavior management plan that includes clear expectations and consequences.
  • Streamlined scheduling processes to maximize instructional time while minimizing teacher workload.
  • Oversaw progress monitoring assessments to ensure that all students were achieving at their highest potential.
  • Cultivated an inclusive learning environment by implementing differentiated instruction strategies for diverse learners within classrooms.
  • Ensured compliance with state and federal regulations by maintaining accurate records, submitting timely reports, and adhering to all policies and procedures.

Package Handler/ Trainer

FedEx Shipping Ground
01.2016 - 10.2020
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Developed customized training materials for different learning styles, accommodating individual needs and preferences.
  • Streamlined workflow processes for improved productivity by identifying areas of improvement in package handling procedures.

Cashier/Customer Service Representative

CVS Pharmacy
04.2014 - 10.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Associate of Arts - Early Childhood Education

Ashford University
San Diego, CA
09-2018

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Marketing strategies
  • Time management
  • Attention to detail
  • Customer support
  • Problem-solving
  • Critical thinking
  • Data analysis
  • Proficient in [software]
  • Search engine optimization
  • Multitasking and organization
  • Invoicing and billing

Certification


  • [Freight Dispatcher], [Dispatcher 1on1] - [April, 2025]

Languages

English
Native or Bilingual

Timeline

Teacher/Supervisor

Tiny Bliss Daycare Center
03.2022 - 04.2025

Independent Contractor/Call Center Agent, Inbound Sales

Live Ops Agent Services, LLC | Remote
07.2021 - Current

Package Handler/ Trainer

FedEx Shipping Ground
01.2016 - 10.2020

Cashier/Customer Service Representative

CVS Pharmacy
04.2014 - 10.2016

Associate of Arts - Early Childhood Education

Ashford University

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Tiffany Charleston