Tiffany Clifton
Secane,PA
Summary
Service-oriented Patient Service Representative with distinguished knowledge of clinical practices and operations with 16 years of experience in healthcare. Adept at scheduling medical visits and surgical procedures with a talent for collaboration and an eye for detail. Successful at comprehensive patient education along with training and developing new team members.
Overview
18
18
years of professional experience
Work History
Patient Services Associate
Dermatology Oncology Center
01.2019 - Current
- Trainor and preceptor for new and existing employees
- Lead scheduler for Penn Dermatology Oncology Center
- Partner with various departments including Abramson Cancer Center and Plastic surgery to offer multidisciplinary for complex surgical patients
- Collaborate with multiple physician stakeholders to ensure timely and accurate scheduling of surgical appointments
- Oversee completion of patient referrals and authorizations to ensure a smooth check-in process and appropriate payment for the visit
- Provide customer service and administrative support in an ambulatory practice
- Possess knowledge of scheduling processes and insurance procedures, while maintaining HIPAA Policies and excellent patient service
- Achieved recognition as Employee of the Month on two occasions.
- Assisted with insurance verification, ensuring accurate coverage information for each patient visit.
- Contributed to a positive team environment by assisting colleagues as needed during busy periods or staff shortages.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Managed high call volumes while maintaining professionalism and providing accurate information to callers.
- Efficiently processed incoming faxes from referring physicians'' offices, enabling prompt review of pertinent medical records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Clinical Services Coordinator
Endocrine, Diabetes and Metabolism
08.2018 - 01.2019
- Supervised productivity and compliance of 4 Medical Assistants
- Trained and developed new clinical staff members
- Oversaw daily planning and operations to ensure clinical coverage and efficiency
- Organized compliance with regulatory guidelines and performance metrics.
Medical Assistant
Cardiology
08.2017 - 08.2018
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Support for providers during routine office visits, outpatient procedures, and other physical exams
- Performed phlebotomy for transplant evaluations and routine bloodwork
- Completed electrocardiograms for provider evaluation.
Medical Assistant
Endocrine, Diabetes and Metabolism
08.2010 - 08.2017
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Support for providers during routine office visits, outpatient procedures, and other physical exams
- Counseled patients on at-home glucose monitoring
- Maintained glucose testing supplies for the practice and communicated with glucometer representatives regarding updates in available devices.
Clinical Services Assistant
Infectious Disease
01.2008 - 08.2010
- Exercised independent judgment to triage clinical issues to the appropriate designee
- Liaison for providers and pharmacies to assist patients in maintaining medication regimen
- Completed routine quality controls for Point of Care Testing program.
Education
Bachelor of Human Resource Management -
Thomas Jefferson University - East Falls
Philadelphia, PA05.2024
Medical Assistant Certification -
CHI Institute
Broomall, PA01.2007
High School Diploma -
Pennwood High School
Lansdowne, PA06.2003
Skills
- Conflict Resolution
- Effective Communication
- Training and Development
- Clinical Practice Operations
- Create Process Efficiencies
- Time Management
- Exceptional Customer Service
- Problem-Solving
- Insurance Verification
- Appointment Scheduling
- Customer Service
- Team Collaboration
Timeline
Patient Services Associate
Dermatology Oncology Center
01.2019 - Current
Clinical Services Coordinator
Endocrine, Diabetes and Metabolism
08.2018 - 01.2019
Medical Assistant
Cardiology
08.2017 - 08.2018
Medical Assistant
Endocrine, Diabetes and Metabolism
08.2010 - 08.2017
Clinical Services Assistant
Infectious Disease
01.2008 - 08.2010
High School Diploma -
Pennwood High School
Medical Assistant Certification -
CHI Institute
Bachelor of Human Resource Management -
Thomas Jefferson University - East Falls