TIFFANY CONROY
OLYMPIA,Washington
Summary
Proven track record in enhancing customer relationships and service marketing, notably at Alaffia Skincare. Expert in workload management and client relationship building, achieving significant improvements in customer retention. Skilled in requirements gathering, driving operational excellence across various roles. Demonstrates a strong blend of content writing ability and strategic service marketing acumen.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Growers Association
01.2018 - 05.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Spa Attendant
SAGE Float Spa
04.2018 - 12.2018
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Cleaned and set up Float Rooms, Sauna, and Massage tables with towels, robes and slippers.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and water plants.
Sales and Distribution Manager
Pure Extracts
10.2012 - 05.2017
- Built and maintained relationships with key suppliers and buyers to support seamless operations.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Collaborated with manufacturing and supply chain management.
- Promoted brand at industry events and through ongoing networking efforts.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Sales and Service Representative
Alaffia Skincare
03.2009 - 09.2012
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Bachelor of Arts - Theatre Arts
California State University - Northridge
Northridge06.2005
Skills
- Requirements Gathering
- Service Marketing
- Estimations and quotes
- Workload Management
- Content Writing
- Client Relationship Building
Timeline
Spa Attendant
SAGE Float Spa
04.2018 - 12.2018
Independent Contractor
Growers Association
01.2018 - 05.2024
Sales and Distribution Manager
Pure Extracts
10.2012 - 05.2017
Sales and Service Representative
Alaffia Skincare
03.2009 - 09.2012
Bachelor of Arts - Theatre Arts
California State University - Northridge
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