Tiffany Craig
Miami
Summary
Results-driven Management Trainee in Sales and Strategies, specializing in strategic planning, customer relationship management, and market analysis. Known for high productivity levels and efficient task completion. Excels at communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex sales environments successfully and drive strategies that yield results.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Management Trainee - Sales and Strategies
Anthony Oakes
Port St. Lucie
06.2018 - Current
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Analyzed market trends to identify new sales opportunities and inform strategic planning.
- Collaborated with cross-functional teams to ensure alignment on sales initiatives and goals.
- Conducted training sessions for new team members on product knowledge and sales techniques.
- Assisted in the creation of promotional materials to support marketing campaigns and events.
- Managed inventory levels to optimize product availability and support sales activities.
- Participated in performance reviews to assess team effectiveness and drive continuous improvement.
- Monitored progress of projects against established goals and objectives.
- Developed sales strategies to increase market share and attract new customers.
Shift Manager
Burger King
Canton
11.2017 - 09.2018
- Supervised daily operations to ensure smooth restaurant workflow.
- Trained staff on customer service standards and operational procedures.
- Managed inventory levels and placed orders for supplies as needed.
- Handled customer complaints and resolved issues effectively.
- Enforced health and safety regulations among team members.
- Maintained cleanliness and organization of the dining area and kitchen.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Education
High School Equivalency Diploma
Albany, NYSkills
- Sales strategy
- Market analysis
- Team collaboration
- Customer engagement
- Inventory management
- Conflict resolution
- Employee training
- Problem solving
- Effective communication
- Competitive intelligence
- Persuasion techniques
Timeline
Management Trainee - Sales and Strategies
Anthony Oakes
06.2018 - Current
Shift Manager
Burger King
11.2017 - 09.2018
High School Equivalency Diploma