Tiffany Crandall
Augusta,GA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
12
12
years of professional experience
Work History
CSR
MTM Medical Transportation
, GA
11.2024 - Current
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated job knowledge by participating in educational opportunities.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
CSR/Team Leader
Access2Care
Augusta, GA
10.2021 - 11.2024
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
CSR Supervisor
Convergent Outsourcing
Augusta
01.2013 - 10.2021
- Monitored customer service team's daily activities and provided feedback.
- Developed and implemented processes to improve customer service operations.
- Provided guidance on responding to customer inquiries in a timely manner.
Education
High School Diploma -
Lucy Craft Laney Comprehensive High School
Augusta, GA05-2005
Skills
- Customer focus
- Call center experience
- Complaint handling
- CRM software
- Scheduling
- Complaint resolution
- Strong teamwork
- Time management
- Inbound and outbound calling
- Documentation
- Product and service solutions
- Problem-solving
- Reading comprehension
- Professional telephone demeanor
- Microsoft outlook
- Staff training
- Decision-making
Timeline
CSR
MTM Medical Transportation
11.2024 - Current
CSR/Team Leader
Access2Care
10.2021 - 11.2024
CSR Supervisor
Convergent Outsourcing
01.2013 - 10.2021
High School Diploma -
Lucy Craft Laney Comprehensive High School