Tiffany Cremonni
Windsor,ME
Summary
Results-driven professional with strong customer service skills and a focus on enhancing client satisfaction. Proven ability to resolve issues promptly and effectively, fostering positive relationships and loyalty.
Overview
21
21
years of professional experience
Work History
Night Relief Manager;SCO;Customer Service; Stocker
Shaws
Augusta, ME
01.2025 - Current
- Led daily operations to enhance team productivity and customer satisfaction.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Streamlined operational processes, reducing wait times and enhancing overall service delivery.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries, ensuring positive shopping experiences.
- Maintained cleanliness and organization of checkout area to enhance workflow.
- Handled cash and credit transactions accurately, minimizing discrepancies.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored stock levels and restocked items as needed to maintain availability.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced shopping experience, provided product information and location assistance.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Answered product questions using knowledge of sales and store promotions.
- Assisted customers with online grocery orders, ensuring accurate product selection and timely delivery.
- Resolved customer inquiries related to online orders, demonstrating strong problem-solving skills and adaptability.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Managed inventory replenishment to ensure optimal stock levels throughout overnight shifts.
- Organized merchandise on shelves, enhancing product visibility and accessibility for customers.
- Operated pallet jacks to safely transport goods within the warehouse environment.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Received and unloaded trucks.
- Responsible and trusted to be left alone at night and complete my tasks.
Family Coordinator
Household Management
Windsor, ME
03.2011 - Current
- Managed daily household operations, ensuring efficiency and organization.
- Coordinated schedules for family activities and appointments, optimizing time management.
- Oversaw maintenance of household systems, addressing issues proactively to ensure functionality.
- Developed and maintained budgets for household expenses, enhancing financial oversight and planning.
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Coordinated meals for all family members with focus on catering to gluten free diet.
- Caregiver to Type 1 Diabetic child with Celiac.
- Collaborated with healthcare teams to coordinate comprehensive diabetes management strategies.
- Analyzed patient data to identify trends and inform evidence-based practice changes.
- Advocated for child's needs within multiple medical fields, ensuring good care.
- Medication administration and documentation daily.
- Utilized continuous glucose monitoring devices for real-time data collection, informing adjustments in treatment plans as needed.
- Maintained patience and level-headedness in diverse situations to effectively get to a solution.
Customer Service Representative
Harris Teeter
Indian Land, SC
09.2022 - 05.2023
- Assisted customers with inquiries and resolved issues effectively.
- Processed transactions accurately using POS systems.
- Maintained product knowledge to enhance customer experience.
- Collaborated with team members to ensure efficient store operations.
- Handled customer feedback to improve service quality continuously.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to optimize order fulfillment processes and enhance customer satisfaction.
- Ensured compliance with food safety regulations during product handling and storage procedures.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Tracked substitutions and informed customers of changes.
Cashier; Self Check Out
Walmart
Indian Land, SC
09.2016 - 03.2017
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Monitored checkout area for compliance with safety and cleanliness standards.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
Assembly Line Production Worker
Automatic Rolls of New England
Dayville, CT
05.2007 - 10.2012
- Operated assembly line machinery to produce high-quality products efficiently.
- Inspected finished goods for quality assurance and compliance with standards.
- Collaborated with team members to streamline production processes and reduce downtime.
- Trained new employees on safety protocols and assembly techniques.
- Monitored equipment performance and reported maintenance needs promptly.
- Assisted in inventory management by tracking materials and supplies effectively.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Conducted quality assurance inspections on finished components and identified issues.
- Operated various machines used in production processes.
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
Party Host
Chuck E Cheese
Columbus, GA
06.2011 - 02.2012
- Coordinated birthday party events, ensuring seamless execution and guest satisfaction.
- Managed guest interactions, fostering a welcoming and enjoyable atmosphere for children and parents.
- Oversaw setup and breakdown of party spaces, ensuring compliance with safety standards and cleanliness protocols.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders during events.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Decorated and set tables in accordance with party themes and age groups.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Developed engaging activities tailored to various age groups, enhancing overall event experience.
Cashier; Food Prep
Chuck E Cheese
Worcester, MA
05.2005 - 05.2007
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new team members on cash register operations and customer service protocols.
- Managed cash drawer, ensuring balanced transactions at end of shifts through meticulous record-keeping.
- Implemented best practices for food safety and sanitation compliance.
- Operated and sanitized kitchen and food preparation equipment.
- Explained current promotions and new menu items.
- Entered food and beverage orders into POS system.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Replaced CO2 tanks and soda syrups when depleted.
Education
Chemical Dependency
Central Texas College
Killeen, TXNo Degree - Counseling
Quinsigamond Community College
Worcester, MANo Degree - Psychology
Worcester State University
Worcester, MANo Degree - Sociology
Westfield State University
Westfield, MAHigh School Diploma -
St. Mary's Jr./Sr. High School
Worcester, MA06-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Documentation and reporting
- Relationship building
- Adaptability and flexibility
- Positive attitude
- Problem-solving
- Multitasking
- Customer relationship management
Timeline
Night Relief Manager;SCO;Customer Service; Stocker
Shaws
01.2025 - Current
Customer Service Representative
Harris Teeter
09.2022 - 05.2023
Cashier; Self Check Out
Walmart
09.2016 - 03.2017
Party Host
Chuck E Cheese
06.2011 - 02.2012
Family Coordinator
Household Management
03.2011 - Current
Assembly Line Production Worker
Automatic Rolls of New England
05.2007 - 10.2012
Cashier; Food Prep
Chuck E Cheese
05.2005 - 05.2007
Chemical Dependency
Central Texas College
No Degree - Counseling
Quinsigamond Community College
No Degree - Psychology
Worcester State University
No Degree - Sociology
Westfield State University
High School Diploma -
St. Mary's Jr./Sr. High School