Tiffany Cross
Hooks
Summary
Results-driven individual with a strong commitment to quality and speed in work performance. Highly adaptable and capable of mastering new skills rapidly, excelling in unsupervised roles. Customer-centric approach with proven ability to address concerns effectively and improve satisfaction. Recognized for maintaining high standards in service delivery and achieving positive outcomes.
Overview
17
17
years of professional experience
Work History
Elderly Caregiver
Sitters
Texarkana
03.2021 - Current
- Provided compassionate support to elderly clients in daily living activities.
- Assisted with medication management and health monitoring for clients.
- Coordinated transportation for clients to medical appointments and social events.
- Maintained a safe and clean environment for clients at all times.
- Developed personalized care plans based on individual client needs.
- Communicated effectively with family members regarding client well-being.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
Customer Service Specialist
Smith-Blair
Texarkana
10.2022 - 03.2024
- Resolved customer complaints efficiently through effective communication and problem-solving.
- Managed order processing and tracking using Smith-Blair's customer management system.
- Conducted follow-ups with customers to ensure satisfaction and retention efforts.
- Facilitated product returns and exchanges in accordance with company policies.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Scheduled freight pickups and deliveries to optimize transportation routes.
Material Handler
FedEx Brandon Woods LLC
Hooks
07.2009 - 05.2012
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Ensured compliance with safety regulations during material handling tasks.
- Organized inventory in designated storage areas for easy access.
- Loaded completed orders on pallets according to delivery numbers.
- Palletized boxes to increase movement and shipment efficiency.
- Collaborated with team members to maintain efficient workflows.
Education
GED -
Texas High
Texarkana, TX05-2001
Skills
- Order processing and return handling
- Safety compliance
- Attention to detail
- Adaptability
- Problem solving
- Time management
Timeline
Customer Service Specialist
Smith-Blair
10.2022 - 03.2024
Elderly Caregiver
Sitters
03.2021 - Current
Material Handler
FedEx Brandon Woods LLC
07.2009 - 05.2012
GED -
Texas High