Tiffany Crowther
Lee’s Summit,MO
Summary
Proactive and goal-oriented professional with a proven track record in effective time management and complex problem-solving. Renowned for reliability and adaptability, with a demonstrated ability to swiftly learn and apply new skills in dynamic environments. Dedicated to leveraging strengths to enhance team performance and contribute significantly to organizational growth. Eager to blend strategic thinking with hands-on expertise to drive success in challenging roles.
Overview
14
14
years of professional experience
Work History
Benefits Authorizer
Social Security Administration
07.2023 - Current
- Analyze records to make benefit determinations, and update beneficiary records.
- Research and apply Social Security policies and regulations to resolve issues.
- Prepare, verify, and maintain records for people receiving benefits.
- Respond to inquiries from the public via telephone or mail regarding their benefits and payments.
- Perform computer inputs to process actions that cannot be automated.
- Address discrepancies between award screens and the Master Beneficiary Record.
Front Office Receptionist
Huckabee and Huckabee Family Dentistry
07.2021 - 06.2022
- Managed patient scheduling and appointment confirmations to optimize front office operations.
- Processed patient insurance claims and verified coverage for seamless billing.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Coordinated communication between dental staff and patients to ensure clear understanding of treatment plans.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Owner and Operator
The Cooking Station
11.2017 - Current
- Developed and implemented innovative cooking classes tailored to diverse skill levels.
- Managed inventory and sourcing of high-quality ingredients for culinary workshops.
- Streamlined class scheduling and customer booking processes for improved efficiency.
- Established marketing strategies to promote classes, boosting community engagement and attendance.
Manager
FleaMart
08.2014 - 11.2017
- Facilitated over 250 vendors, sales and booth rental
- Oversaw a staff of 15 in their daily activities
- Mediator to vendors and customers
- Daily cash drawer reconciliation and deposits
Special Claims Representative
Foremost Insurance
07.2011 - 02.2013
- Conduct thorough inside investigations by obtaining detailed facts and statements to investigate property damage.
- Use claims handling software to effectively multitask and determine claims related damage and write estimates in a paperless environment.
- Provide strong customer service skills to educate, guide, and negotiate in order to resolve claims.
- Compose and respond to all forms of correspondence involving policy holders, legal representatives, and all parties involved in the claim.
- Maintain strict adherence to state and federal laws and guidelines for the industry.
Education
Masters Degree - Criminal Justice
University of Central Missouri
Warrensburg, MO12.2005
Bachelor's Degree - Criminal Justice
University of Central Missouri
Warrensburg, MO05.2004
Skills
- Customer service
- Computer skills
- Administrative experience
- Emotional intelligence
- Organizational skills
- Problem Solving Skills
- Analytical thinker
- Verbal and written communication
- Documentation and reporting
- Policy interpretation
- Teamwork and collaboration
- Time management
Timeline
Benefits Authorizer
Social Security Administration
07.2023 - Current
Front Office Receptionist
Huckabee and Huckabee Family Dentistry
07.2021 - 06.2022
Owner and Operator
The Cooking Station
11.2017 - Current
Manager
FleaMart
08.2014 - 11.2017
Special Claims Representative
Foremost Insurance
07.2011 - 02.2013
Bachelor's Degree - Criminal Justice
University of Central Missouri
Masters Degree - Criminal Justice
University of Central Missouri