JESSICA MARTINEZ
Sunnyside
Summary
Dedicated and accomplished professional with a proven track record in customer service, government benefit programs, and data management.
Overview
10
10
years of professional experience
Work History
Benefits Authorizer
Social Security Administration, Federal Government
05.2019 - Current
- Federal Government (GS-9), Orchestrated final determinations for benefit adjustments, suspensions, and terminations in alignment with established policies
- Demonstrated finesse in processing 20-35 daily cases, ensuring precise and compliant benefit disbursements for Retirement and Disability claimants
- Applied a nuanced understanding of policies, computer tools, and historical decisions to meticulously determine eligibility and execute intricate calculations
- Showcased exceptional customer-centricity, skillfully addressing inquiries and swiftly resolving account issues, garnering positive client feedback
- Championed effective communication through articulate phone interactions and well-crafted written notices, fostering understanding and trust
- Pioneered secure case trackers within an internal database, ensuring meticulously accurate and readily accessible records
Intake Coordinator
Queens Library, Adult Learning Program
01.2019 - 05.2019
- Innovatively strategized and executed information sessions, elevating the reach and impact of Adult Learning Program centers
- Skillfully administered standardized language assessments such as Best Plus, and managed data entry and maintained records into tracking databases such as ASISTS
- Engineered and executed multifaceted outreach initiatives, harnessing diverse channels to amplify ESOL, HSE, and post-secondary opportunities
- Masterfully managed budgets and compliance mandates for Adult Learning Centers, contributing to a streamlined and compliant operational framework
- Enriched the administrative fabric through adept office management, scheduling acumen, and impeccable document organization
Student Mentor
New York Public Library, Adult Learning Center
06.2016 - 05.2019
- Provided indispensable, , underpinning the Intake Advisor's seamless student intake and registration processes
- Vitalized information sessions and student outreach endeavors, contributing to elevated engagement and program visibility
- Proactively oversaw attendance across multiple library sites, maintaining meticulous records and ensuring prompt communication with students
- Spearheaded the creation and management of individual student case files, guaranteeing full compliance with WIOA mandates and fostering program success
- Seamlessly executed diverse office assistance and administrative tasks, reinforcing the operational backbone.
Education
Bachelor of Arts - Forensic Psychology
John Jay College for Criminal Justice (CUNY)
New York, NYSkills
- Mastery of delivering impeccable customer service to diverse populations
- Proficiency across Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
- Precision in organizational and data management competencies
- Exceptional communication prowess, both written and verbal
Timeline
Benefits Authorizer
Social Security Administration, Federal Government
05.2019 - Current
Intake Coordinator
Queens Library, Adult Learning Program
01.2019 - 05.2019
Student Mentor
New York Public Library, Adult Learning Center
06.2016 - 05.2019
Bachelor of Arts - Forensic Psychology
John Jay College for Criminal Justice (CUNY)