JESSICA MARTINEZ
Sunnyside
Summary
Dedicated and accomplished professional with a proven track record in customer service, government benefit programs, and data management.
Overview
10
10
years of professional experience
Work History
Benefits Authorizer
Social Security Administration, Federal Government
Queens, NY
05.2019 - Current
- Federal Government (GS-9), Orchestrated final determinations for benefit adjustments, suspensions, and terminations in alignment with established policies
- Demonstrated finesse in processing 20-35 daily cases, ensuring precise and compliant benefit disbursements for Retirement and Disability claimants
- Applied a nuanced understanding of policies, computer tools, and historical decisions to meticulously determine eligibility and execute intricate calculations
- Showcased exceptional customer-centricity, skillfully addressing inquiries and swiftly resolving account issues, garnering positive client feedback
- Championed effective communication through articulate phone interactions and well-crafted written notices, fostering understanding and trust
- Pioneered secure case trackers within an internal database, ensuring meticulously accurate and readily accessible records
Intake Coordinator
Queens Library, Adult Learning Program
Queens, NY
01.2019 - 05.2019
- Innovatively strategized and executed information sessions, elevating the reach and impact of Adult Learning Program centers
- Skillfully administered standardized language assessments such as Best Plus, and managed data entry and maintained records into tracking databases such as ASISTS
- Engineered and executed multifaceted outreach initiatives, harnessing diverse channels to amplify ESOL, HSE, and post-secondary opportunities
- Masterfully managed budgets and compliance mandates for Adult Learning Centers, contributing to a streamlined and compliant operational framework
- Enriched the administrative fabric through adept office management, scheduling acumen, and impeccable document organization
Student Mentor
New York Public Library, Adult Learning Center
New York, NY
06.2016 - 05.2019
- Provided indispensable, , underpinning the Intake Advisor's seamless student intake and registration processes
- Vitalized information sessions and student outreach endeavors, contributing to elevated engagement and program visibility
- Proactively oversaw attendance across multiple library sites, maintaining meticulous records and ensuring prompt communication with students
- Spearheaded the creation and management of individual student case files, guaranteeing full compliance with WIOA mandates and fostering program success
- Seamlessly executed diverse office assistance and administrative tasks, reinforcing the operational backbone.
Education
Bachelor of Arts - Forensic Psychology
John Jay College for Criminal Justice (CUNY)
New York, NYSkills
- Mastery of delivering impeccable customer service to diverse populations
- Proficiency across Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
- Precision in organizational and data management competencies
- Exceptional communication prowess, both written and verbal
Timeline
Benefits Authorizer
Social Security Administration, Federal Government
05.2019 - Current
Intake Coordinator
Queens Library, Adult Learning Program
01.2019 - 05.2019
Student Mentor
New York Public Library, Adult Learning Center
06.2016 - 05.2019
Bachelor of Arts - Forensic Psychology
John Jay College for Criminal Justice (CUNY)