TIFFANY CUFFEE
Chesapeake,VA
Summary
Dynamic Team Supervisor with a proven track record at Waws, excelling in effective leadership and performance improvement. Enhanced cross-functional collaboration and team productivity through strategic goal-setting and coaching. Recognized for resolving conflicts diplomatically, fostering a positive work environment, and driving employee engagement to achieve exceptional results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Supervisor
Waws
10.2023 - Current
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
Assistant Food and Beverage Manager
Sams Club
06.2019 - 03.2021
- Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Continuously researched industry trends and competitor offerings to stay ahead of market demands and maintain a competitive edge.
- Partnered with marketing teams to create promotional materials that highlighted new menu items or limited-time offers designed to attract guests'' attention.
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
Assistant Manager
Zeros Subs
11.2006 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
Associate Of General Studies -
Oscar Smith High School
Chesapeake, VA08.2001
Skills
- Effective leadership
- Assignment delegation
- Report preparation
- Complaint handling
- Performance improvement
- Motivational skills
- Team scheduling
- Employee engagement
- Coaching and mentoring
- Team supervision
- Attention to detail
Certification
Food management certification
Timeline
Team Supervisor
Waws
10.2023 - Current
Assistant Food and Beverage Manager
Sams Club
06.2019 - 03.2021
Assistant Manager
Zeros Subs
11.2006 - 04.2015
Associate Of General Studies -
Oscar Smith High School