Tiffany Curtis
Los Angeles,CA
Summary
Results driven professionals, with 10+ years of expertise in Retail Management and Sales. Passionate in driving sales and creating operational efficiency. Demonstrated success in leading high-performing teams, driving revenue growth and exceeding performance expectations.
Overview
17
17
years of professional experience
Work History
Guest Experience
Pendry Hotels & Resorts
06.2022 - Current
- Top performer in upsells across Pendry & Montage Hotels & Resorts, responsible for generating 40% of annual upsell revenue.
- Coached front desk agents in upselling strategies, resulting in a 48% increase in sales annually vs. LY.
- Partnered with Food and Beverage outlets and Concierge team to personalize VIP amenities, elevating the guest experience.
- Collaborate with Executive-level staff to optimize procedures, creating a more organized and efficient work environment.
Client Advisor
Louis Vuitton
10.2021 - 09.2022
- Exceeded all metrics of success, generating $2.4M in sales and $200K from in app client appointment sales annually.
- Lead all Client Advisors in two essential KPIs: Highest percentage of cross sell and highest percentage of leather share.
- Utilized digital tools to expand client cross sell and develop loyalty, generating 10% of sales from virtual appointments.
- Created personalized experiences to deliver sales in high end categories including fine jewelry and exotics.
Retail Consultant
Freelance
11.2019 - 10.2021
- Created training material to improve operational functions, employee sales performance and set brand standards.
- Implemented new inventory procedures to accurately account for product sell through and forecast replenishment.
- Assessed sales data and created visual guidelines to prioritize high traffic placement and highlight product configurations.
Visual Merchandise Ambassador
Burberry
11.2018 - 12.2019
- Lead training for fashion advisors in product knowledge, standardizing packaging and merchandise presentations.
- Evaluated store reports to implement impactful visual changes, to increase sales in underperforming categories.
- Planned and executed monthly visual directives and adjusted visuals, as necessary, to address sell-through.
- Optimized back of house spaces for improved efficiency, resulting in shorter pull times and a seamless client experience.
Sales Manager
BCBG Max Azria Group
01.2017 - 11.2018
- Recruited and onboarded new hires and developed associates through mentoring, providing feedback and sales training.
- Hosted in-store events to further develop the business, leading to the highest sales lift in the district of 10% vs LY.
- Streamlined back of house operational procedures saving nearly 500 payroll hours annually.
Assistant Manager
Papyrus
07.2011 - 09.2017
- Exceeded sales results, notably achieving the number one store district wide in UPT and custom printing orders.
- Developed strategies to improve customer service, outreach opportunities, drive sales and increase revenue.
- Lead and executed all visual directives per company standard and utilized sales data to strategically refresh the sales floor.
Assistant Manager
Arden B.
07.2007 - 09.2011
- Utilized reporting tools to plan sales goals and forecast staffing and operational needs of the business.
- Conducted performance reviews to target coaching opportunities and develop individuals and the team as a whole.
- Executed company visual directives and utilized sales data to strategically refresh the sales floor and drive sales.
Education
Associate's Degree - Social And Behavioral Sciences
Los Angeles Valley College
Skills
- Customer Service
- Sales Management
- Leadership
- Operational Efficiency
- Event Planning
- Customer Relationship Management
- Employee Training
- Visual Merchandising
Timeline
Guest Experience
Pendry Hotels & Resorts
06.2022 - Current
Client Advisor
Louis Vuitton
10.2021 - 09.2022
Retail Consultant
Freelance
11.2019 - 10.2021
Visual Merchandise Ambassador
Burberry
11.2018 - 12.2019
Sales Manager
BCBG Max Azria Group
01.2017 - 11.2018
Assistant Manager
Papyrus
07.2011 - 09.2017
Assistant Manager
Arden B.
07.2007 - 09.2011
Associate's Degree - Social And Behavioral Sciences
Los Angeles Valley College
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