Samiya Turner
Atlanta,GA
Summary
I am Samiya Ni'jae, a Senior, Criminal Justice major with a minor in Psychology from New york. I plan to Graduate in the Spring of 2025. Demonstrates exceptional organizational skills and dependability in managing multiple priorities while maintaining a positive attitude. Committed to contributing to team goals through a proactive approach and willingness to take on additional responsibilities.
Overview
3
3
years of professional experience
Work History
Guest Experience
Atlanta Hawks
Atlanta, GA
09.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Participated in weekly meetings with management team to discuss strategies for improving guest experience ratings.
- Assisted with special projects related to guest experience initiatives.
- Implemented strategies to improve overall guest experience by utilizing feedback from surveys and reviews.
- Collaborated with servers, barbacks and hostess to deliver seamless guest experience.
Security Officer
BOS Security
Atlanta, GA
10.2023 - 03.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Recreation Assistant
Westhampton Care Center
Westhampton, NY
06.2023 - 11.2023
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Assisted in organizing special events, resulting in increased community engagement.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Collaborated with team members to develop new programs, increasing participation rates.
- Developed strong relationships with community partners, fostering collaboration for future events.
- Transported and escorted program participants to and from activities and on field trips.
- Font desk receptionist
- Dementia Patients
Guest Services
Topgolf
10.2022 - 05.2023
- Greeted them and offered assistance when guest arrival
- Answered any guest questions or concerns as they arised
- Maintained front desk concierg book to provide visitors with local information
- Responded to incoming guest, phone calls, and email inquiries
- Provided check ins, account inquiries, and other services.
Intern
Atlanta Police Department
Atlanta, GA
08.2022 - 01.2023
- Provided administrative support to police officers, including filing paperwork and preparing reports.
- Observed routine patrol operations with officers in order to gain experience and understanding of police procedures.
- Attended court hearings to observe proceedings related to criminal cases.
- Gathered intelligence by participating in surveillance operations and patrolling assigned areas.
- Assisted in developing strategies for addressing community safety concerns.
- Accompanied officers on ride-alongs through high-crime neighborhoods in order to gain an understanding of the area's dynamics.
Sales Associate
Tjmaxx
09.2021 - 01.2022
- Customers received merchandise recommendations based on their needs
- Unboxed new merchandise and restocked shelves
- Used the cash register system to ring up customers purchases/process their payments
- Trained all new sales employees on effective sales, services, and strategies
- Handled the jewelry counter and continued to make daily sales.
Security Officer
Chesley Brown International
- Worked with local Law Enforcement officers to plan appropriate investigations
- Drafted reports of property damage, theft, accidents, unusual occurrence
- Issued warnings to offenders for rule violations and verbally evicted violators off the premises
- Responded to emergency call
- Reviewed security camera footage.
Education
Bachelor of Science - Criminal Justice
Clark Atlanta University
Atlanta, GA01.2025
High School Diploma -
Riverhead Highschool
New York, NY01.2021
Skills
- Leadership
- Management
- Communication
- Customer service
- Problem solving
- Report writing
- General security
- First Aid Certified
- Coding
Affiliations
- Women of CAU
- Women of CAU Book Club
- National Society of Leadership and Success
- College Cheerleader 2022-2023
Timeline
Guest Experience
Atlanta Hawks
09.2024 - Current
Security Officer
BOS Security
10.2023 - 03.2024
Recreation Assistant
Westhampton Care Center
06.2023 - 11.2023
Guest Services
Topgolf
10.2022 - 05.2023
Intern
Atlanta Police Department
08.2022 - 01.2023
Sales Associate
Tjmaxx
09.2021 - 01.2022
Security Officer
Chesley Brown International
Bachelor of Science - Criminal Justice
Clark Atlanta University
High School Diploma -
Riverhead Highschool
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