Tiffany Davis
Stone Mountain,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
NCG Cinemas
Peachtree Corners, GA
11.2021 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Created schedules and monitored payroll to remain within budget.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised 25-40 employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Guided 5-9 managers and supervisors to promote smooth operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Manager
NCG Cinemas
Peachtree Corners, GA
06.2021 - 11.2021
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
Bar Manager
Nitro Zone
Norcross, GA
05.2017 - 10.2021
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Monitored cash intake to reduce discrepancies.
- Monitored patron alcohol consumption to encourage safety.
- Created signature beverages to increase revenue and patron loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
Skills
- Business Administration
- Supervision and training
- Multimillion-dollar P&L Management
- Performance Evaluations
- Human Resources Management
- Leadership
- Communication Skills
- Sales
- Time Management
- Customer experiences
- Labor Cost Controls
Certification
- ServSafe Bar Certified
Timeline
General Manager
NCG Cinemas
11.2021 - Current
Assistant Manager
NCG Cinemas
06.2021 - 11.2021
Bar Manager
Nitro Zone
05.2017 - 10.2021
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