Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Davis

Mansfield

Summary

Cultivated a deep understanding of mental health and human behavior as a psychology student. Led discussions on effective communication strategies and demonstrated empathy in various interactions. Committed to fostering positive change in behavioral health and support environments.

Overview

17
17
years of professional experience

Work History

Client Manager

CVS Health
03.2022 - Current
  • Handle escalated issues
  • Review insurance documents for accuracy
  • Build strong client post-closing relationships

Care Coordinator

Hartford Insurance
08.2019 - 03.2022
  • Provide referrals
  • Discuss treatment plans
  • Update case notes

Customer Service Rep

Humana - Remote
03.2018 - 10.2019
  • Provide policy information to customers and hospital staff
  • Resolved claim issues
  • Verify insurance coverage

Resource specialist

Opus
05.2016 - 03.2018
  • Establish service plans
  • Match clients to appropriate resources
  • Schedule appointments as needed

Loan Specialists

SBA
06.2016 - 04.2013
  • Assist disaster survivors with federal funds to rebuild their lives
  • Review insurance documents
  • Request documentation needed to process loan applications

Loan Setup Coordinator

Wells Fargo Home Mortgage
02.2009 - 04.2013
  • Explain mortgage terms
  • Process loan payoff requests
  • Run escrow analysis

Education

High School Diploma - Psychology

Washington High School
Milwaukee, WI

Skills

  • Client services
  • Financial acumen
  • Team oversight
  • Strategy development
  • Coaching personnel
  • Clientele interactions
  • Customer service
  • Client profile building
  • Time management
  • Customer complaint resolution
  • Staff training and development
  • Relationship building
  • Analytical problem solver
  • Goal setting and achievement

Timeline

Client Manager

CVS Health
03.2022 - Current

Care Coordinator

Hartford Insurance
08.2019 - 03.2022

Customer Service Rep

Humana - Remote
03.2018 - 10.2019

Loan Specialists

SBA
06.2016 - 04.2013

Resource specialist

Opus
05.2016 - 03.2018

Loan Setup Coordinator

Wells Fargo Home Mortgage
02.2009 - 04.2013

High School Diploma - Psychology

Washington High School