Tiffany D. Barnes
Easton,MD
Summary
Knowledgeable and skilled professional with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction.
Overview
21
21
years of professional experience
Work History
Telehealth Technician
VAMHCS Baltimore
Baltimore, MD
12.2021 - Current
- Conducted virtual care visits for patients at the request of the provider
- Orient patients to telehealth procedures and accurately document each visit to ensure compliance and continuity of care
- Reviews data from medical record to screen patients for eligibility for Telehealth services
- Utilize independent technical judgment to analyze, evaluate, and resolve issues impacting telehealth services
- Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work
- Proficient in the use of VA approved applications including, but not limited to, Outlook, Microsoft Office, Microsoft Teams, Virtual Care Manager, Vista Access, CPRS, Vista Scheduling and TMP
- Uses CPRS and Vista to access patient-specific information to answer patient inquiries about patient location, appointments, and/or connect veterans to appropriate medical personnel, while following all HIPAA requirements
- Collected data, generated clinical reminder reports, and compiled statistics for the Facility Telehealth Coordinator
- Ensures the appropriate capture of workload credit occurs by entering the appropriate visit location, note title, and encounters
- Respond to inquiries from external customers, including patients, family members, and caregivers, ensuring timely and professional communication to enhance patient satisfaction
- Communicates orally and in writing with persons of varying educational and cultural backgrounds including patients, employees, supervisors, and other medical staff in a clear, concise, and professional manner
- Provides customer service to all internal and external customers by exemplifying professionalism in verbal and nonverbal communication, appearance, and promptness of response
- Relay information to appropriate team members based upon triaging of Veteran concerns
- Assists the veteran with registering on My Healthy Vet (MHV), performs In-Person Authentication (IPA)
- Ensure quality and accuracy of contact and identification information for patients
- Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning
- Register patient for virtual chronic pain management program, verify/update all contact information, and schedule VVC appointments
- Provides overview of virtual chronic pain management program to patients, family members, and caregivers
- Knowledge of quality control and assurance procedures and principles of performance improvement
- Ability to function effectively between competing priorities
- Maintain accuracy of attendance spreadsheets via TEAMS which is accessed by all members of the Empower Veterans Program
- Managed consults independently and performed scheduling duties
- Knowledge of proper maintenance and troubleshooting of telehealth equipment
- Work with the interdisciplinary team to schedule follow-up visits for inpatients and outpatients in the CRH Clinics with various providers and in a variety of modalities (face-to-face, VVC, and phone if needed)
- Knowledge of basic medical terminology and more specific terminology as needed for problem solving and communication with Specialty teams
- Ability to perform successful knowledge transfer regarding the use of telehealth technologies
- All task listed are completed remotely
- GS 6 Step 5
- Maintained a full-time schedule of 40 hours per week to ensure seamless operations and patient support.
- 410-605-7000
Medical Technician
Cambridge VA Outpatient Clinic
Cambridge, MD
04.2016 - 12.2021
- Operate quality control testing on glucometers, A1C and INR machines to ensure accuracy of results
- Perform specimen collection via venipuncture, urinalysis, and finger sticks; preparation for transport
- Accession laboratory work to ensure compliance with standard operating procedures
- Advanced knowledge of medical terminology specific to understanding medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
- Prepares the laboratory room by stocking, disinfecting, and establishing that all equipment is in optimal working order
- Closely assists PharmD in the anticoagulation clinic and pharmacology clinic
- Obtains and documents critical point of care testing and searches for pertinent orders in CPRS
- Technically proficient in the use of office machinery, to include; computers, fax machines, multi-line phone systems, scanners, copiers
- Operate computerized programs and systems; Outlook 2016, Skype for business, Microsoft Word and Office, Vista, Vet Link, and CPRS
- Supported administrative functions by creating and maintaining correspondence and files
- Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports
- Maintain confidentiality of patient records and work-related matters while entering, modifying or retrieving sensitive medical and patient identifying information
- Comply with the Joint Commission, OSHA regulations, and facility policies while using personal protective equipment
- Communicates effectively and professionally in person, electronically, and/or by telephone with external and internal customers
- Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
- Work with time sensitive information
- Maintain employees' training records
- Administer all point of care and lab competencies to nursing staff yearly
- Competent in the use of all point of care testing to include glucometers, A1C, PT/INR, and pregnancy testing
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers
- Perform timekeeping for AECC including Primary Care Blue Team and Perry Point Outpatient Clinic which consist of 50 employees
- Skilled in customer service with the ability to identify customer concerns, and refer to the appropriate staff, to ensure a satisfactory resolution
- Ability to schedule medical appointments in a clinical setting
- Completed various tasks as assigned by supervisor to support team objectives.
- GS 4 Step 10
- Maintained a full-time schedule of 40 hours weekly to ensure consistent service delivery.
- 410-228-6243
Lead Patient Service Technician
LabCorp
Easton, MD
11.2008 - 03.2016
- Greet and welcome guests in person and on phone. Patient check in and out, answer and direct inquiries
- Data collection and recording all pertinent medical information electronically and through written charting accurately, completely, and in a timely manner
- Provide patient education pertaining to ordered testing
- Prepared office waiting area and laboratory rooms by disinfecting, stocking supplies, and ensuring all equipment operated effectively
- Collected laboratory specimens via venipuncture, urinalysis, and swabs according to standard operating procedure, processed specimens for transport
- Deliver consistent age appropriate and culturally competent care
- Use of personal protective equipment in accordance with the Joint Commission, OSHA regulations, and facility policies
- Administered patient satisfaction surveys to gather feedback for ongoing process improvement
- Completes all tasks, as assigned, with limited supervision and according to standard operating procedure
- Served as a preceptor to newly hired employees
- Participate in recruiting, examining, selecting, and placing employees
- Review administrative documents for completeness
- Executed all assigned tasks with minimal supervision following standard operating procedure.
- Performed additional responsibilities to support team operations
- Full time/40 hours weekly
- 410-763-7276
Surgical/Medical Assistant
Planned Parenthood of Maryland
Baltimore, MD
02.2006 - 10.2008
- Greeted and checked in patients, collecting personal, medical, and insurance information along with necessary consent forms to ensure seamless patient intake. Relay all pertinent information to the practitioners
- Scheduled medical appointments efficiently in a busy clinical setting.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms
- Prepare exam rooms by disinfecting, ensuring equipment was in optimal condition, creating sterile fields, and autoclaving equipment post procedures
- Obtain patient vital signs, height, weight, and Rh factor
- Started IV sites, obtained lab samples through phlebotomy, and administered medication.
- Performed ultrasounds on pre and post-op patients.
- Provide patient education on family planning services
- Gathered and organized information to address patient inquiries.
- Use of personal protective equipment in accordance with the Joint Commission, OSHA regulations, and facility policies
- Communicate effectively with staff members, practitioners, and outside vendors to maintain positive, professional relationships
- Assisted with additional responsibilities assigned by the management.
- Maintained a full-time schedule of 40 hours per week.
- 410-576-1414
Education
Practical Nursing Program -
Standard College of Nursing
Tysons, VAPatient Care Technician II -
Anne Arundel Community College
Arnold, MDPatient Care Technician I -
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Chesapeake High School
Pasadena, MDSkills
- Telehealth technology
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery, and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside, patient referrals, follow-up care, overbooking, provider, availability, etc
- Advanced knowledge of the technical health process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
- Ability to independently, set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (eg, medical doctors, nurse practitioners, physician, assistants, psychologist, psychiatrist, social workers, clinical pharmacists, and nursing staff) to accomplish team goal-setting to ensure medical care to patients is met
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
Timeline
Telehealth Technician
VAMHCS Baltimore
12.2021 - Current
Medical Technician
Cambridge VA Outpatient Clinic
04.2016 - 12.2021
Lead Patient Service Technician
LabCorp
11.2008 - 03.2016
Surgical/Medical Assistant
Planned Parenthood of Maryland
02.2006 - 10.2008
Practical Nursing Program -
Standard College of Nursing
Patient Care Technician II -
Anne Arundel Community College
Patient Care Technician I -
Anne Arundel Community College
High School Diploma -
Chesapeake High School