Tiffany Del Real
Austin,TX
Summary
Personable client services professional with strong background directly interfacing and connecting with customers. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Clinical Team Lead
Apple Springs Family Dentistry
05.2020 - Current
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Completed insurance verifications and claim forms for patient intake and processing.
Medical Billing Representative
Southwest Medical Center
07.2019 - 05.2020
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Worked with team members and leadership to identify and develop process improvements.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Sales Associate
Aerie By American Eagle
03.2018 - 01.2019
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions and offered product advice.
- Adhered to company initiatives and achieved established goals.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Administrative Assistant
Experience Life Church
08.2017 - 01.2018
- Verified and submitted timekeeping information for accurate and efficient payroll processing for worship team.
- Helped with special events such as conferences where I arranged travel and hotel accomodations.
- Updated spreadsheets and created presentations to support executive prayer pastor.
- Filed paperwork and organized computer-based information Thailand prayer project.
- Managed Sunday prayer room schedule and prayer leaders.
- Planned and coordinated various prayer projects.
Education
Bachelor of Arts - Human Development And Family Studies
Texas Tech University
Lubbock, TX08.2018
Skills
- Microsoft Office
- Verbal and Written Communication
- Critical Thinking
- Team Work
- Proper Phone Etiquette
- Problem Resolution
Timeline
Clinical Team Lead
Apple Springs Family Dentistry
05.2020 - Current
Medical Billing Representative
Southwest Medical Center
07.2019 - 05.2020
Sales Associate
Aerie By American Eagle
03.2018 - 01.2019
Administrative Assistant
Experience Life Church
08.2017 - 01.2018
Bachelor of Arts - Human Development And Family Studies
Texas Tech University
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