Tiffany Denson
Long Beach,CA
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
9
9
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car Holdings
Cerritos, CA
08.2024 - Current
- Currently serving as Branch Manager of Enterprise Rent-A-Car's Cerritos Auto Square, managing dealership loaner-vehicle operations in partnership with Norm Reeves Hyundai, Norm Reeves Ford Lincoln, Penske Buick GMC of Cerritos, and AutoNation Toyota of Cerritos.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Ranked 3rd among Top-Performing High-Impact Branch Managers in August 2025, leading the region with a customer service score of 88 and achieving an operating profit of $205 per vehicle across a fleet of 410 cars
Branch Manager
Enterprise Rent-A-Car
Lomita, CA
01.2024 - 08.2024
- Led daily branch operations, ensuring adherence to company policies and procedures.
- Oversaw corporate accounts, including Ford Torrance, Bay cities auto body, Caliber Collision Lomita providing rental solutions for business clients
- Led the region in Net 0 performance, achieving a best-in-region cost of $198 per car and income per car of $1,500.
- Promoted to Cerritos Auto Square Enterprise branch the same year
Branch Manager
Enterprise Rent-A-Car
Long Beach, CA
08.2022 - 08.2024
- Managed Enterprise's Downtown Long Beach branch, leading retail rental operations for major California port clients, including the Carnival Cruise Terminal and Royal Caribbean Cruise Line.
- Implemented strategies to optimize fleet management, improving vehicle utilization rates.
- Achieved 19+ Elite performances, a 90 customer service score, an 87 three-month customer service score, multiple Top-Half Branch Manager Matrix rankings.
- Promoted to Lomita, Enterprise
Student Representative
Boise State University
Boise, ID
09.2016 - 12.2018
- Increased student participation in extracurricular programs by coordinating with clubs and organizations.
- Mentored fellow representatives on best practices for supporting their constituents effectively in their roles as advocates and liaisons.
- Facilitated cooperative activities among chapters in region to create activities and events for students.
- Student Representative | Boise State Phonathon, Boise, ID Sept. 2016 – Dec. 2018
- Conducted phone interviews with university alumni to understand better their university experience;
- Manage alumni records to ensure collected information is up to date for the database;
- Raised donations through philanthropic donations for the advancement of the university
Manager
Johnny Rebs Restaurant
03.2017 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Arts - Cinema/Digital Media Cert, Media Arts BA
Boise State
Boise, ID12.2018
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Relationship building and management
- Employee development
- Sales expertise
- Staff management
- Client relationship management
Timeline
Branch Manager
Enterprise Rent-A-Car Holdings
08.2024 - Current
Branch Manager
Enterprise Rent-A-Car
01.2024 - 08.2024
Branch Manager
Enterprise Rent-A-Car
08.2022 - 08.2024
Manager
Johnny Rebs Restaurant
03.2017 - 07.2018
Student Representative
Boise State University
09.2016 - 12.2018
Bachelor of Arts - Cinema/Digital Media Cert, Media Arts BA
Boise State