Tiffany Dillon
Indianapolis,IN
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Kleen Kween’s Cleaning Service LLC
Geist, Westfield
08.2022 - Current
- Coordinated daily administrative operations, managed calendars, and processed documentation while maintaining exceptional accuracy in record-keeping
- Enhanced communication efficiency by managing multiple phone lines and emails while prioritizing urgent matters for immediate response
- Facilitated smooth office operations through effective scheduling, vendor coordination, and maintenance of office supplies inventory
Front Desk Specialist
Comfort Inn
Indianapolis
08.2024 - 05.2025
- Manage guest check-ins, reservations, and billing while maintaining accurate documentation and resolving customer inquiries efficiently
- Provide personalized assistance to diverse guests, ensuring exceptional service standards and coordinating with housekeeping for room readiness
- Handle multiple payment methods and balance daily transactions while maintaining strong communication with management and staff teams
- Coordinate with various departments to address guest needs, implement safety protocols, and maintain property security standards
Shift Manager
Speedway
Castleton
03.2022 - 10.2023
- Managed daily operations and staff of 12, ensuring quality and efficiency
- Trained and mentored new hires, fostering teamwork and communication
- Maintained safety compliance and accurate financial records
- Implemented inventory systems, boosting productivity and cash handling
Teacher Assistant
Charity Child Care
Indianapolis
06.2015 - 06.2018
- Implemented age-appropriate educational activities, documented student progress, and maintained detailed communication logs with parents
- Partnered with lead teachers to develop engaging lesson plans, organize classroom materials, and create inclusive learning spaces
- Enhanced student engagement through interactive learning methods, leading to improved participation and developmental milestones achievement
Education
High School Diploma -
Leesville Road High School
Raleigh, NC06-1999
Associate of Science - Nursing Leadership And Management
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Office 360 Software
- Cash handling
- Multitasking
- Problem Solving
- Team Leadership
- Customer Service
- Time Management
- First aid training
- Cleaning and sanitizing
- Food preparation
- Conflict Resolution
- Scheduling
- Professional communication
- Housekeeping
- Guest relations
Timeline
Front Desk Specialist
Comfort Inn
08.2024 - 05.2025
Administrative Assistant
Kleen Kween’s Cleaning Service LLC
08.2022 - Current
Shift Manager
Speedway
03.2022 - 10.2023
Teacher Assistant
Charity Child Care
06.2015 - 06.2018
High School Diploma -
Leesville Road High School
Associate of Science - Nursing Leadership And Management
Ivy Tech Community College of Indiana