TIFFANY D. JONES
El Segundo,CA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments, I aim to leverage my strong work ethic and team-oriented skills in a dynamic, growth-focused organization, where I can contribute to the company's success while achieving my professional and personal growth goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Office Representative (MOR)
Providence-SJPP
Santa Monica, CA
01.2025 - Current
- Floated to assigned Providence clinics for coverage.
- Acted as a liaison for the MD.
- Utilize the epic referral system to access the patient chart
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed referrals and authorization requests for specialty services as needed.
- Verified insurance eligibility prior to scheduled appointments. Via direct payer sites, Availity, Noridian, and Passport.
- Checked in/outpatients, verified demographics.
Patient Care Technician (PCT)
Torrance Memorial Medical Center
Torrance, CA
01.2022 - 01.2025
- Answer call lights promptly to address patient needs
- Monitor and record vital signs, including blood pressure, heart rate, respiratory rate, temperature, and blood sugar levels
- Document patient intake/output, nutrition, activity, and hygiene in electronic health records
- Assist with patient mobility, including turning and ambulating
- Communicate effectively with patients and their families regarding the continuum of care
- Notify Registered Nurses (RNs) of any significant changes in patient conditions
- Serve as a sitter for patients requiring constant observation
- Transport patients to and from various departments (CT, X-ray, PCU, postop) using the transport tracking system
- Perform duties as a House Tech, EKG Tech, and Unit Secretary, including room call management, paging staff, and patient admissions/discharges/transfers
- Coordinate staffing with House Sup and bed control, ensuring appropriate coverage for RNs, CNAs, Unit Secretaries, and Techs across departments for upcoming shifts
Certified Nursing Assistant (CNA)
Clear View Memory Care & Rehabilitation
Gardena, CA
01.2022 - 09.2022
- Responded to call lights and provided direct patient care
- Assisted with patient mobility, including turning and ambulating
- Monitored and recorded vital signs (blood pressure, heart rate, respiratory rate)
- Documented patient progress and changes in health status
- Changed bed linens and managed incontinence care
- Assisted patients with restroom needs and transportation
- Reported patient conditions to Charge Nurses, LVNs, or RNs
Dispatcher / Office Manager
S.P. Beagle Plumbing Inc.
Hermosa Beach, CA
01.2013 - 01.2020
- Dispatched emergency and regular service calls efficiently
- Scheduled service and construction work using Microsoft Outlook calendar
- Processed invoices and payroll, ensuring accurate financial records
- Obtained local city permits for plumbing work
- Delivered exceptional customer service to clients, vendors, and contractors
Teller
Union Bank
Hermosa Beach, CA
01.2010 - 01.2013
- Processed transactions to include cashing checks, deposits, and ATM deposits
- Balanced the vault and reviewed daily reports for accuracy
- Provided excellent customer service and cross-sold bank products and services
Customer Service Representative
Good Ridge USA, Inc.
Torrance, CA
01.2007 - 01.2008
- Processed purchase orders for parts and handled warranty claims
- Addressed customer service inquiries and resolved concerns effectively
Loan Documenter
City National Bank
El Segundo, CA
01.2001 - 01.2007
- Reviewed loan documents for payoff and processed new loan requests
- Managed credit card applications and documentation
Education
Certified Nursing Assistant Certificate -
Saint Jude Nursing School
Panorama City, CA01.2020
Skills
- Epic charting
- Referral processing
- Insurance verification
- Patient registration
- Electronic health records
- Customer service
- Problem solving
- Time management
- Team collaboration
- Data entry
- Computer proficiency
- Prioritizing tasks
- Professional demeanor
References
References are available upon request.
Certification
- Certified Nursing assistant #01157873
Timeline
Medical Office Representative (MOR)
Providence-SJPP
01.2025 - Current
Patient Care Technician (PCT)
Torrance Memorial Medical Center
01.2022 - 01.2025
Certified Nursing Assistant (CNA)
Clear View Memory Care & Rehabilitation
01.2022 - 09.2022
Dispatcher / Office Manager
S.P. Beagle Plumbing Inc.
01.2013 - 01.2020
Teller
Union Bank
01.2010 - 01.2013
Customer Service Representative
Good Ridge USA, Inc.
01.2007 - 01.2008
Loan Documenter
City National Bank
01.2001 - 01.2007
Certified Nursing Assistant Certificate -
Saint Jude Nursing School
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