Tiffany Downing
Norwalk,OH
Summary
Supervisory Skills: Motivating & assessing employees- Proficient
Motivating others to achieve objectives and identifying improvement or corrective actions
Sales Skills-Proficient
Influencing and negotiating with customers
Overview
17
17
years of professional experience
Work History
Manger/Apprentice Optician
SVS Vision
Sandusky, OH
07.2021 - 12.2022
- Performed administrative tasks such as filing paperwork and scheduling appointments.
- Maintained accurate patient records, including prescriptions and frame selections.
- Assisted colleagues with difficult cases or challenging customer interactions.
- Participated in weekly team meetings to discuss new products or services offerings.
- Displayed excellent customer service skills when assisting clients with their needs.
- Managed patient information in line with stated preferences and HIPAA guidelines.
- Ensured that all orders were completed accurately before releasing them to customers.
- Listened to patient desires and took into account facial features when recommending frame options.
Head Bartender
AMVETS
Sandusky, OH
05.2006 - 05.2021
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Ensured that all liquor laws were followed during service hours.
- Collected and organized daily till totals and tips.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
Education
Advanced Esthetician
Elite School of Cosmetology
Norwalk, OH03-2024
Certification in Medical Office Procedures
EHOVE Adult Career Center
Milan, OH05-2002
High School Diploma -
Edison High School
Milan, OH06-1994
Skills
- Interviewing
- Assistant Manager Experience
- Teaching
- Training & development
- Leadership
- Customer Service
- Communication skills
- Medical Records
- Waxing
- Facials with and without devices
- Lash lift/tint
- Eyebrow lamination/tint
- Massage
- Teeth whitening
- Body wraps and detoxification
Timeline
Manger/Apprentice Optician
SVS Vision
07.2021 - 12.2022
Head Bartender
AMVETS
05.2006 - 05.2021
Advanced Esthetician
Elite School of Cosmetology
Certification in Medical Office Procedures
EHOVE Adult Career Center
High School Diploma -
Edison High School