Tiffany Dreyer
San Antonio,TX
Summary
Dynamic Fraud Analyst with extensive experience at Chase Bank, adept at detecting fraud patterns and implementing prevention strategies. Proven ability to analyze data and communicate findings effectively, enhancing client satisfaction. Skilled in risk assessment and case management, committed to driving business success through innovative solutions and strong interpersonal relationships.
Overview
18
18
years of professional experience
Work History
Fraud Analyst 3
Chase Bank
01.2014 - 09.2025
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated customer data to identify and prevent fraudulent activities.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed transactions and receipts to identify any suspicious activity.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Store Manager
Gamestop
San Antonio, Tx
09.2009 - 09.2014
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Radiopharmaceutical Technician
Covidien Malinkrodt Pharmacueticals
Houston, TX
07.2007 - 09.2011
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Checked, repaired and repacked survival equipment to meet specifications.
- Calculating and drawing required dosages for hospital delivery.
- White blood cell labeling.
Education
General Studies
Kilgore College
Kilgore, TXPharmaceutical Sciences
Remington College
Houston, TX05.2007
Skills
- Telephone and email etiquette
- Fault tracing & correction
- Detection models
- Procedure review
- Transaction review
- Fraud patterns
- Fraud prevention
- Risk level determination
- Account information review
- Effective communication
- Fraud detection
- Case management
- Banking operations
- Trend analysis
- Data analysis
- Activity monitoring
- Pattern detection
- Loss prevention
- Ethical standards
- Transaction monitoring
- VIP customer support
- Fraud identification
- Call management
- P2P Transaction Analysis
Timeline
Fraud Analyst 3
Chase Bank
01.2014 - 09.2025
Store Manager
Gamestop
09.2009 - 09.2014
Radiopharmaceutical Technician
Covidien Malinkrodt Pharmacueticals
07.2007 - 09.2011
General Studies
Kilgore College
Pharmaceutical Sciences
Remington College