Tiffany Easter
CNA
Sunnyvale,TX
20
years of professional experience
Work History
Customs Brokerage Team Lead
7 Years 2 Months- Supporting the brokerage department with international outbound shipments. Responsibilities include guiding them through commercial invoices and supplementary documentation to ensure regulatory compliance. I perform thorough audits of shipping labels and documents to verify accuracy prior to release. I utilize Microsoft Excel to process customer shipments with speed and efficiency. Additionally, I manage the procurement of international high-value waivers and special commodity licenses to facilitate export. My role also involves distributing hourly status reports, handling special projects, and managing the team inbox by routing inquiries to the appropriate personnel.
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Developed training programs to mentor team members in best practices and process improvements.
- Implemented strategic initiatives that improved workflow and reduced project turnaround times.
Certified Nursing Assistant
16 Years 4 Months- Prepared and served meals according to doctor diet plan, meeting patients' nutritional requirements. Performed housekeeping and maintenance chores to maintain a safe, accident-free environment. Assisted patient with daily exercises, including walking and stretching. Reported any variation in client's physical or mental health to care manager.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records in compliance with healthcare regulations.
Amazon Fulfillment Associate (Trainer)
2 Years 9 Months- Transferred and organized merchandises to its proper location. Unpacked and examined incoming shipments, reported damaged items to supervisor. Maintained inventory of shipping materials and supplies. Maintained an organized and clean work area Consistently met high standards for productivity. Applied for trainer position & became trainer over new employees. Demonstrated essential job skills to new employees during training sessions.
- Streamlined order picking processes to enhance operational efficiency.
- Conducted quality checks on outgoing shipments to ensure accuracy.
- Managed inventory levels and organized stock for optimal accessibility.
Customer Service Representative/ (Trainer)
4 Years 1 Month- Troubleshot issues to resolve them quickly, enhancing customer satisfaction. Maintained professionalism, patience, and efficiency to minimize customer dissatisfaction and foster customer loyalty. Handled a high volume of customer calls in a fast-paced environment. Provided accurate and appropriate information in response to customer inquiries. Cultivated effective relationships with call center departments through clear communication. Thoroughly trained new hire on work task and company standards.
- Developed training materials to enhance customer service skills among new representatives.
- Facilitated workshops on effective communication and conflict resolution techniques.
- Mentored junior staff to improve performance and ensure adherence to company standards.
Customer Service Representative
1 Year 8 Months- Answered, screened and processed over 200 calls daily using a call management system and web-based communications. Improved call management database efficiency by changing and updating contact information. Performed quality assurance and reported incidents/errors to Supervisor.
Office manager /Receptionist / tax preparer (Seasonal)
1 Year 4 Months- Prepared individual income tax returns for filing. Sought out optimal tax deduction options for each client. Evaluated accounting requirements during discovery meetings with potential clients. Completed monthly, quarterly, and annual bank reconciliations for clients. Proactively network and market business to develop customer base and increase small business clientèle.
Education
High school diploma
High school diploma - General Studies
Skills
Shipping
Warehouse Associate
Picker Packer
Tax Experience
General Ledger Accounting
Accounting
Customer service
Computer literacy
Microsoft Excel
Math
Phone etiquette
Timeline
Customs Brokerage Team Lead
UPS
06.2019 - CurrentRead More
Amazon Fulfillment Associate (Trainer)
Dda1
09.2016 - 06.2019Read More
Customer Service Representative/ (Trainer)
Greyhound
08.2012 - 09.2016Read More
Certified Nursing Assistant
CNA
04.2010 - CurrentRead More
Customer Service Representative
Aegis Worldwide
05.2008 - 01.2010Read More
Office manager /Receptionist / tax preparer (Seasonal)
Instant Tax Service
12.2006 - 04.2008Read More
Hillcrest High School
High school diploma from General Studies
Read More
Richland College
High school diploma
Read More