Tiffany Elam
Beavercreek,OH
Summary
Dedicated and hard-working professional with a history of meeting company goals. Skilled in establishing and maintaining relationships with clients. Able to work under pressure and adapt to new situations and challenges. Exceptional time management and well-developed written and verbal communication skills. Motivated to continue to learn, grow and excel at Connection.
Overview
14
14
years of professional experience
Work History
Account Manager
Connection
12.2021 - 08.2024
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Negotiated prices for products and freights to decrease overall cost for clients.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Educated clients on new products or services to increase customer engagement with brand.
Live-In Nanny
The Vincent Family
12.2019 - 12.2021
- Met with parents about daily activities, positive developments, and issues.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Planned and guided age-appropriate tasks like reading, crafts, and field trips.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Made healthy snacks and meals.
Senior Graphic Designer/Store Manager
Whit's Frozen Custard
10.2018 - 10.2019
- Coordinated, created, and scheduled content, designs.
- Completed final touches for projects such as images sizes and font selection.
- Developed creative design for print materials, brochures, banners, and signs.
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
- Developed display, marketing, and packaging materials to support product branding strategies.
- Applied creative expertise to present marketing concepts.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Developed new store location from ground up by hiring and training efficient team.
- Managed inventory control, cash control, and store opening and closing procedures.
- Bolstered sales volume by implementing incentive programs and initiating advanced employee training.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Devised processes to boost long-term business success and increase profit levels.
Project Manager
Side Effects, Inc.
11.2016 - 11.2018
- Developed and maintained relationships with local businesses nationwide.
- Maintained open communication by presenting regular updates on project status to customers.
- Conducted internet research and prospecting in target markets.
- Generated warm leads through cold calling and networking.
- Created unique and well-written proposal campaigns for current/future clients.
- Successfully executed sales/closing techniques.
- Managed communication with administration, sponsors, and installers through email and phone.
Event Manager and Detail Coordinator
A Touch Of Elegance
09.2015 - 09.2016
- Delivered prompt payment for event vendors, venues, staff, and transportation providers.
- Helped hire and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Promoted adherence to client-event requirements through delegation, prioritizing, and management of entire production lifecycle from concept to execution.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Coordinated catering services and planned menus to complement event themes and selected musical or guest speaker entertainment.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Evaluated existing plans, processes, and events planning services to identify opportunities for improvement.
Assistant Manager
First Pacific Management Group
02.2015 - 09.2015
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Represented property manager during periods of their absence.
- Assisted with managing the day-to-day operations of the apartment community.
- Collected all rents and fees, within legal means, to achieve zero delinquency.
- Pursued any delinquencies via eviction action or designated collection agency.
- Completed accounting month-end reports and any other reports needed.
- Responded to resident's requests and worked with residents to minimize and resolve resident problems
- Assisted with the leasing process.
- Maintained courteous helpful demeanor with owners, residents ad prospective residents and vendors, etc.
- Participated in company training classes/courses and meetings as required.
Senior Sales Consultant
Village Green Management Company
08.2010 - 06.2014
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Negotiated prices for products and freights to decrease overall cost for clients.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Educated clients on new products or services to increase customer engagement with brand.
Education
Bachelor of Science - Organizational Communication
Murray State University
Murray, KY05.2007
Skills
- Relationship building skills
- Customer Service Excellence
- Flexible & Adaptable
- Organization and Time management
- MS Office
- Effective Workflow Management
- Account Management
- Verbal and Written Communication
Timeline
Account Manager
Connection
12.2021 - 08.2024
Live-In Nanny
The Vincent Family
12.2019 - 12.2021
Senior Graphic Designer/Store Manager
Whit's Frozen Custard
10.2018 - 10.2019
Project Manager
Side Effects, Inc.
11.2016 - 11.2018
Event Manager and Detail Coordinator
A Touch Of Elegance
09.2015 - 09.2016
Assistant Manager
First Pacific Management Group
02.2015 - 09.2015
Senior Sales Consultant
Village Green Management Company
08.2010 - 06.2014
Bachelor of Science - Organizational Communication
Murray State University