Overview
Work History
Education
Skills
Certification
Hobbiesandactivities
Key Qualifications
Timeline
Generic

Carolyn Sy

Fremont,CA

Overview

11
11
years of professional experience
1
1
Certification

Work History

Account manager /sales

Contrast Inc
Hayward, CA
06.2017 - Current
  • Handles key accounts like HomeGoods, Burlington coat factory, HomeSense (Canada), Pottery barn, Wayfair,& Faire.com - drop ship division
  • Process orders via phone/email/ tradeshows, create sales order, invoice and shipping & receiving
  • Create product template using excel
  • Update catalog
  • Responsible for communicating with buyer and supplier
  • Responsible for communicating with shipping broker/agent, planning shipments coming in from China, Philippines & Indonesia
  • Communicate with customers for sensible shipment and receipt of ordered products
  • Responsible for ordering supplies for warehouse and office
  • Responsible for communicating with customers and Accounts Payable
  • Shipping small parcels & freight
  • Processing RMA's
  • Responsible for organizing folders for invoice of each Accounts

Associates

World Financial Group
01.2015 - Current
  • Licensed Life and Health insurance
  • Responsible for ordering labs for clients
  • Keeping/organizing files
  • Responsible for updating continuing education of myself and team members
  • Submit applications to insurance companies, follow up outstanding requirements
  • Deliver policy to clients
  • Covered California Agent- Helping Clients enroll in health plans

Staffing manager

Ally Home Care
Fremont, CA
03.2014 - 07.2015
  • Responsible for Hiring qualified caregivers, conducts phone/in person interview, Process hiring paperworks, training certificates
  • Assigning Caregivers to corresponding client, matching caregiver's skills with client's need
  • Monitoring caregiver's schedule
  • Coordinating with upper management with manpower availability
  • Responsible for familiarizing caregivers with the facility that they will be working, giving them tour of the facility
  • Coordinating with Caregiver's Training and continuing education
  • Handling patient's/client's complains/concerns towards caregivers, making sure to re-assign another caregiver upon patient's request

Education

Bachelor of Science - Business Management

Chinag Kai Shek College
Manila, Philippines
01.1996

Skills

  • Strong interpersonal communication skills
  • Highly organized
  • Excellent customer service
  • Relationship building skills
  • Service based attitude
  • Well developed time management skills
  • Organizational skills
  • Knowledge of health insurance policies and procedures
  • General knowledge of computer applications
  • Proficient in Microsoft Office Suite
  • Ability to work independently
  • Ability to work collaboratively
  • Competence in problem identification and resolution
  • Proficient in building collaborative relationships
  • Multi lingual (English, Tagalog, Mandarin, Fukien)

Certification

  • Medical Terminology
  • Life and health license

Hobbiesandactivities

  • Active member of Resonate Church in Fremont since 2015, Volunteers at kid ministry, and Guest services
  • Working out at the gym
  • Loves hiking
  • Loves plants and gardening

Key Qualifications

  • Strong interpersonal communication skills while working in a fast paced environment
  • Highly organized
  • Excellent customer service and relationship building skills with a strong service based attitude
  • Well Developed time management and organizational skills, prioritizing assignments and working within established policies and procedures to achieve objectives and meet deadlines
  • Knowledge with Health insurance policies and procedures, Including Medi-Cal, and other private insurance companies
  • General knowledge of computer applications, particularly Microsoft Office Suite (Word, Excel, and Outlook)
  • Ability to work both independently and collaboratively as part of a team, handling multiple tasks in a dynamic environment
  • Competence in identifying, evaluating, and resolving standard problems by selecting appropriate solutions from established options
  • Proficient in building collaborative relationships with peers and other staff members to achieve departmental and corporate objectives
  • Multi lingual - (English, Tagalog, Mandarin, Fukien)

Timeline

Account manager /sales

Contrast Inc
06.2017 - Current

Associates

World Financial Group
01.2015 - Current

Staffing manager

Ally Home Care
03.2014 - 07.2015
  • Medical Terminology
  • Life and health license

Bachelor of Science - Business Management

Chinag Kai Shek College

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Carolyn Sy