- Gym Workouts
- Pilates
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering
Tiffany Ellick
Phenix City,AL
Summary
Experienced and personable Customer Relations Representative with a strong background in the telecommunications industry. Dedicated team player known for maintaining a positive and upbeat attitude. Excels at establishing rapport with clients. Motivated by ensuring customer satisfaction and driving company success. Excellent communication skills, enthusiasm, and a results-oriented mindset. Reliable in managing multiple responsibilities, skilled in data entry, document management and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Aflac
07.2025 - Current
- Provided exceptional support in managing policyholders inquiries and resolving issues efficiently.
- Assisted clients with policy information, claims processing, and benefit explanations.
- Utilized CRM systems to track interactions and ensure timely follow-up on policyholder requests.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Identified opportunities for process improvements to increase response times and policyholder satisfaction.
Court Appointed Special Advocate
Volunteer Work
05.2024 - 02.2025
- Utilized strong interpersonal skills when interacting with children in difficult situations, building trust and rapport to gather vital information for their cases.
- Conducted interviews with parents, foster parents, school officials, and other individuals to better understand client's needs.
- Improved child welfare by providing effective advocacy for children in the court system.
- Maintained meticulous records documenting relevant case information, evaluations, recommendations, and progress updates.
- Provided ongoing support to children in court proceedings by attending all hearings, offering emotional guidance, and ensuring their rights were protected.
Project Coordinator
Support to win
08.2019 - 05.2023
- Hosted telephony company that carries out work for some of the biggest telecoms companies in the world
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- I looked after customer service, data entry, provisioning of software and being involved in the process of upgrading telecommunication platforms.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- provided project management services such as migrations and provisioning on a large scale, as well as filling in for my manager when needs be, organising the team and taking over the managers day to day duties
- Admin work, ensuring contracts are going smoothly and looking after clients.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Support Worker
Ravenswood Village
04.2022 - 05.2023
- Healthcare and Supporting individuals with learning disabilities)
- Supporting high risk individuals within residential and supported living
- I did this job on the weekends alongside my main 9-5 job.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Ascension Island Conservation
06.2014 - 08.2014
- Supported with the conservation and rescue of Green Turtles on Ascension Island, helped conserve, rescue and provide data as part of the conservation team
- Worked long and physical hours, requiring a lot of attention to detail
- Required me to get up early, be organised, work as a team and provide accuracy when reporting
- Be good with decision making and take charge when needed to preserve the life of an endangered species.
Education
Bachelor of Arts - Psychology And Criminology
University of Brighton
United Kingdom01-2019
Associate of Applied Science - Psychology
Farnborough 6th Form Collage
United Kingdom01-2015
Calthorpe Park School & Two Boats School
01-2013
Skills
- Effective communication
- Project coordination
- Organizational growth
- Goal oriented
- Critical thinking
- Data entry
- Call center experience
- Complaint resolution
- Quality management
Certification
Mental Health Awareness course - accredited certification Criminal Psychology course – accredited certification Numeracy Skills (to handle cash and stock) Complaint Handling EPOS Trained GDPR Certification Customer Service Training Food Safety & Allergens Training Health & Safety Awareness Training Licensing and social responsibility (England and Wales) First Aider Advanced knowledge in hosted telephony platforms Advanced Microsoft Office
Care certificate diploma - level 1
Interests
References
References: Available upon Request.
Timeline
Customer Care Specialist
Aflac
07.2025 - Current
Court Appointed Special Advocate
Volunteer Work
05.2024 - 02.2025
Support Worker
Ravenswood Village
04.2022 - 05.2023
Project Coordinator
Support to win
08.2019 - 05.2023
Ascension Island Conservation
06.2014 - 08.2014
Calthorpe Park School & Two Boats School
Bachelor of Arts - Psychology And Criminology
University of Brighton
Associate of Applied Science - Psychology
Farnborough 6th Form Collage