Lynda Gardner
Summerville ,SC
Summary
Able to learn new tasks quickly and proficient in growing key customer relationships. I will represent this establishment with a friendly, professional demeanor at all times. 10 years of customer service experience!
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Terminix
Sumter, SC
10.2022 - Current
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Answer customers’ questions about products, prices, availability, or credit terms
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Maintain customer records, using automated systems and keeping customers satisfied with our services
- Quote prices, credit terms or other big specifications
- Take customer payments and complete and deliver daily deposit.
Receptionist
Restorative Arts Dental
Sumter, SC
06.2021 - 07.2022
- Answered and directed incoming calls using multi-line telephone system.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Provided administrative support to team by organizing documents, managing schedules, and facilitating communication.
- Scheduled and confirmed appointments.
- Managed daily calendars, coordinated client appointments, and organized office events to ensure smooth operations.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Greeted patrons at front desk, fostering a welcoming atmosphere while efficiently processing check-ins.
Receptionist
Restorative Arts Dental
Sumter, SC
09.2017 - 06.2019
- Receive and place telephone calls
- Schedule and make appointments
- Make photocopies of correspondence, documents, and other printed matter
- Prepare and distribute invoices to bill clients or pay account expenses
- Determine customers’ financial service needs and prepare proposals to sell services that address those needs
- Prepare forms or agreements to complete sales
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Concur with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints
- Complete and take the daily deposit
- Call customers’ insurance to verify coverage.
Education
High school diploma -
Skills
- Multi-line telephone skills
- Meticulous and organized
- Multitasking and prioritization
- Service-oriented mindset
- Professional and polished presentation
- Schedule management
- Effective communication
- Active listening
Timeline
Customer Care Specialist
Terminix
10.2022 - Current
Receptionist
Restorative Arts Dental
06.2021 - 07.2022
Receptionist
Restorative Arts Dental
09.2017 - 06.2019