Tiffany Ellis
Vallejo,CA
Summary
Humble Front Office Supervisor/Manager with 9+ years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Supervisor/Night Auditor
Courtyard by Marriott
01.2023 - 11.2023
- Established rapport with local businesses for cross-promotion opportunities that benefited both parties involved.
- Ensured compliance with all relevant local regulations regarding hotel operations and safety protocols.
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Front Office Manager/Night Auditor
Fairfield Inn & Suites
01.2022 - 01.2023
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Defined clear targets and objectives and communicated to other team members.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Implemented staff training programs, improving employee performance and team cohesion.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
Sales Manager
BEAUTY MASTER
03.2015 - 12.2022
- Trained all incoming employees in sales floor operation, stock, inventory, and customer service
- In person and zoom meeting ordering and sales operations(including delivery) with the home company in Seoul, Korea
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Education
Certification/ Licensing in Advanced Cosmetology -
Chattahoochee Technical College
Acworth, GA05.2013
Skills
- Guest services
- Emergency Preparedness
- Exceptional communication
- Multitasking and Organization
- Workflow Coordination
- Employee Supervision
- Accounts payable
- Night audit
- Financial report writing
- Reservation Management
- Training and coaching
- Performance Improvement
Certification
- Guard Card, 02/01/22, Present, CA
- Cosmetology License, 07/01/13, Present
Timeline
Front Office Supervisor/Night Auditor
Courtyard by Marriott
01.2023 - 11.2023
Front Office Manager/Night Auditor
Fairfield Inn & Suites
01.2022 - 01.2023
Sales Manager
BEAUTY MASTER
03.2015 - 12.2022
Certification/ Licensing in Advanced Cosmetology -
Chattahoochee Technical College
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