TIMOTHY E. HOWARD
Lakeland,Fl
Summary
To provide exceptional customer service for those seeking accommodations for sporting and special events, leisure activities, travel or entertainment. Welcoming Night Auditor with over 20 years of experience in customer service and financial reconciliation. Skilled at completing multiple tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Deadline-driven Night Auditor offering careered history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Night Auditor: Front Office
Shades of Green Resort
08.2017 - 02.2023
- Oversaw night auditing of over 500 daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Ticket Sales Agent
Shades of Green
08.2017 - 02.2023
- Sold tickets to amusement parks, and other performances at ticket counter and by online ticketing systems.
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Host/ Cashier Room Service
Shades of Green Resort
08.2017 - 02.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
SALES MANAGER
OLDEN THYMES SALES & MARKETING INC.
05.2006 - 10.2015
- Main responsibilities included: Managing inventory and inventory control systems, training and development of sales team members, developing organizational reports, determining and implementing team assignments, Payroll management
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
PRESIDENT
THE ICE CREAMERY INC.
01.1995 - 01.2006
- Main responsibilities included: Managing all aspects of restaurant sales, operation, Managing inventory and inventory control, Recruiting and training new team members, Payroll accounting
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
Education
ASSOCIATE IN SCIENCE - HOSPITALITY & TOURISM MANAGEMENT
ST PETERSBURG COLLEGE
SEMINOLE, FL09.2013
Skills
- Computer Proficiency
- Goal-Oriented
- Organizational Skills
- Building Rapport
- Balancing Transactions
- Problem-Solving
- Registration Processing
- Guest Services
- Night Audit Reports
- Customer Service
- Front Desk Operations
- Teamwork and Collaboration
Leadership Experience
- Treasurer, Hospitality Club, 2012
- President, Hospitality Club, 2013
- President, Hospitality Club, 2014
Communication Skills
Excellent written and verbal communication skills. Confident, articulate, and professional speaking abilities. Skillful listener and influential speaker. Comfortable speaking in public, to groups, or via electronic media. Exceptional presentation and negotiation skills.
References
Available upon request
Certification
- Certified Food and Beverage Management, St Petersburg College - 2013
- Certified Food and Beverage Specialist Certificate, St Petersburg College - 2012
Timeline
Ticket Sales Agent
Shades of Green
08.2017 - 02.2023
Night Auditor: Front Office
Shades of Green Resort
08.2017 - 02.2023
Host/ Cashier Room Service
Shades of Green Resort
08.2017 - 02.2023
SALES MANAGER
OLDEN THYMES SALES & MARKETING INC.
05.2006 - 10.2015
PRESIDENT
THE ICE CREAMERY INC.
01.1995 - 01.2006
ASSOCIATE IN SCIENCE - HOSPITALITY & TOURISM MANAGEMENT
ST PETERSBURG COLLEGE
- Certified Food and Beverage Management, St Petersburg College - 2013
- Certified Food and Beverage Specialist Certificate, St Petersburg College - 2012
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