Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Evans

Lake Butler,FL

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Davis Express Trucking
Starke, FL
12.2018 - 06.2025
  • Provided exceptional customer service, addressing inquiries, and resolving any issues, delays, and complaints in a timely manner via phone and email.
  • Assisted in resolving billing disputes between customers and carriers.
  • Provided training, support, and guidance to colleagues.
  • Tracked shipments and equipment using computerized tracking systems.
  • Processed transportation orders and entered data accurately into the dispatch system.
  • Scheduled orders for pickup and delivery according to customer requirements.

School Bus Driver

Union County Public Schools
Lake Butler, FL
08.2018 - 12.2018
  • Transported students to school in a timely manner while keeping assigned route schedule.

Damage Recovery Specialist

EAN Holdings, LLC
Gainesville, FL
03.2010 - 08.2018
  • Provide excellent customer service to renters, insurance companies, and government entities (FBI, PD, Army, Navy, Air Force) via telephone and web-based communications.
  • Send invoices, SF95s, apply payments, and disburse refunds.
  • Investigate and provide a resolution for damage disputes.

Secretary Specialist

State of Florida Office of the Courts
Tampa, FL
06.2005 - 03.2010
  • Provide customer service in person, by phone, and by email for Mediation, CCI, and Case Management.
  • Entered court data into the MDS system.
  • Schedule court-ordered mediation hearings, and send notices.
  • Invoice and receipt payments for mediation hearings.
  • Generate court orders for judges' signatures.

Education

High School Diploma -

Armwood High School
Seffner, FL
07-2001

Skills

  • Customer service
  • Billing resolution
  • Data entry
  • Reliability
  • Administrative and office support
  • Problem solving

Timeline

Customer Service Representative

Davis Express Trucking
12.2018 - 06.2025

School Bus Driver

Union County Public Schools
08.2018 - 12.2018

Damage Recovery Specialist

EAN Holdings, LLC
03.2010 - 08.2018

Secretary Specialist

State of Florida Office of the Courts
06.2005 - 03.2010

High School Diploma -

Armwood High School

Similar Profiles

CREATE PROFILE
Tiffany Evans