Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
TIFFANY FERNANDER

TIFFANY FERNANDER

Baltimore,MD

Summary

Proactive Personal Care Assistant with skill for building client rapport through tact and compassionate communication. Committed to addressing client needs and building foundation of habits to increase comfort and independence.

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

18
18
years of professional experience

Work History

Personal Care Assistant

ENID HO
03.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.

Caregiver

First Choice Health
03.2022 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Medical Receptionist

GEORGETTE SIMMS
03.2018 - 11.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.

Receptionist

Harbourside Marine
01.2011 - 08.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.

Personal Assistant

DEBBIE NESBITT
09.2006 - 04.2010
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as point of contact between clients and managerial staff.
  • Used discretion when handling confidential information.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.

Education

No Degree - CNA

VISION HEALTH INS
Towson, MD
12.2022

No Degree - Medical Assisting

CYBER TECH
THE BAHAMAS, NASSAU
01.2016

High School Diploma -

CC SWEETING SR
THE BAHAMAS, NASSAU
06.2005

Skills

    • Grooming assistance
    • Emotional Support
    • Personal Hygiene Assistance
    • CPR Certified
    • Light Housekeeping
      • Meal Preparation
      • Direct Patient Care
      • Medication Administration
      • Client Transportation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Personal Care Assistant

ENID HO
03.2023 - Current

Caregiver

First Choice Health
03.2022 - Current

Medical Receptionist

GEORGETTE SIMMS
03.2018 - 11.2021

Receptionist

Harbourside Marine
01.2011 - 08.2018

Personal Assistant

DEBBIE NESBITT
09.2006 - 04.2010

No Degree - CNA

VISION HEALTH INS

No Degree - Medical Assisting

CYBER TECH

High School Diploma -

CC SWEETING SR

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TIFFANY FERNANDER