Tiffany Fisher
Pittsburgh,PA
Summary
Dynamic and resourceful professional with a strong background in customer service and office administration. Proven ability to enhance patient satisfaction through effective scheduling and meticulous record-keeping. Skilled in data entry and problem resolution, fostering positive relationships and ensuring smooth operations in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Also, a mom of three. One in college, one in highschool and one in middle school.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Assistant
Cappetta Dentistry
05.2021 - 11.2024
- Assisted in managing patient scheduling and appointment confirmations.
- Maintained organized patient records and updated information accurately.
- Supported front desk operations by answering phone calls and addressing inquiries.
- Collaborated with dental staff to ensure smooth workflow and patient care.
Refund Specialist
UPMC
01.2002 - 09.2006
- Processed patient refund requests efficiently, ensuring compliance with organizational policies.
- Resolved billing discrepancies by analyzing account details and collaborating with relevant departments.
- Maintained accurate records of refunds and adjustments within financial systems to support audits.
- Assisted in the development of training materials for new staff on refund procedures and best practices.
Cashier/Cook
KFC Taco Bell
05.1998 - 01.2002
Provided exceptional customer service in a fast-paced environment. I also helped cook and handle transactions.
Education
Associates - General Studies
CCAC
West Mifflin, PA05.2022
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Resourceful
- Excel spreadsheets
- Appointment scheduling
- Professional and mature
- Strong problem solver
- Scheduling
- Relationship building
- Supply restocking
- Meticulous attention to detail
- Issue resolution
- Event planning
- Certified in CPR and AED
Certification
Certified by the American heart association in CPR and AED
Timeline
Office Assistant
Cappetta Dentistry
05.2021 - 11.2024
Refund Specialist
UPMC
01.2002 - 09.2006
Cashier/Cook
KFC Taco Bell
05.1998 - 01.2002
Associates - General Studies
CCAC